Contact Center Branch Manager jobs in United States
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Bridge Credit Union · 1 week ago

Contact Center Branch Manager

positionPowell,OH,US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$55K/yr - $55K/yr
date3+ years exp

Bridge Credit Union is dedicated to serving communities with excellence and is seeking a Contact Center Branch Manager to oversee operational efforts. The role involves directing Contact Center activities, ensuring service goals are met, and developing new business relationships while supervising branch staff.

BankingFinanceFinancial ServicesLending

Responsibilities

Responsible for directing and administering the operational efforts for the branch
Directs Contact Center activity to meet established goals for service, sales, productivity and quality of work
Directly responsible for goals for Contact Center development aligned with overall Credit Union strategy
Ensures established policies and procedures are followed
Oversees provision of a full range of services to members and prospective members
Ensures members are promptly and professionally served
Responsible for the development of new business relationships with prospective members and prospective businesses
Trains, directs, and supervises branch staff

Qualification

Contact center managementCredit union services knowledgeSalesPromotion techniquesManagerial skillsLegalRegulatory knowledgeOrganizational skillsEthical behaviorTask prioritizationCommunication skillsDetail-oriented

Required

Three to five years similar or related experience
Strong organizational and managerial skills
Experience in contact center management preferred
Knowledge of credit union services and products
Understanding of related legal and regulatory requirements
Understand of sales and promotion techniques
Familiarity with credit union branch functions, policies and procedures

Preferred

Previous relevant experience preferred

Benefits

Affordable health and vision insurance
Free dental insurance
401K plan with up to a 5% match
Accrued vacation and injury/illness leave
Short-term and Long-term Disability
Life insurance
And more!

Company

Bridge Credit Union

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Bridge Credit Union offers banking, borrowing, financial wellness, loans and lifestyle services to individuals and businesses.
dateFounded in 1967
location
Columbus, Ohio, USA
people-size51-200 employees
web-link
https://www.bridgecu.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Jarod Bach
President/CEO
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Brandynn Adams, CCUE
Vice President/Chief Experience Officer
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Company data provided by crunchbase