Sharecare · 23 hours ago
Operations Coordinator
United States
Full-time
Remote
New Grad, Entry LevelSharecare is the leading digital health company that helps people unify and manage their health in one place. The Operations Coordinator supports Population Health Operations by managing referral workflows, coordinating staffing processes, and ensuring operational quality to enable efficient service delivery and strong client performance.
ConsumerHealth CareInformation TechnologymHealth
Responsibilities
Manage and assign incoming referrals in Guiding Care and route self‑referrals appropriately
Maintain licensure tracking documents and send required notifications for updates or renewals
Produce and distribute staffing reports and quality data; submit required data to internal and client partners
Administer CareFirst platform access, including system setup, password resets, and coordination with IT
Facilitate onboarding for new hires across Operations Support and Care Management, including systems access, training coordination, and removal of staff from systems upon termination
Add RN hires to licensure trackers, validate Nursys data, and provide licensure guidelines and operational presentations
Generate licensure repayment agreements and ensure accurate submission to HR
Maintain onboarding and new‑hire tracking tools; send welcome communications and respond to the Welcome mailbox
Support identification and coordination of SMEs for training and upskilling requests
Assist in the annual update and posting of Pop Health Operations policies, ensuring SME input and VP approval
Maintain Quality and Population Health policy trackers and update PowerDMS as required
Support annual Business Continuity Plan reviews and documentation updates
Manage all rewards and recognition expense requests, processing, and purchases
Oversee Care Crew activities, membership, and staff feedback collection to drive engagement
Ensure operational projects and recurring processes are delivered accurately and meet internal and client standards
Monitor schedules, risks, and scope to maintain quality and timeliness
Identify, propose, and support process improvement initiatives that increase efficiency and reduce cycle times
Research and resolve issues related to incentive payments, equipment, system access, and licensure reimbursement
Collaborate with cross‑functional partners—including Quality, Training, Shared Services, and client teams—to ensure effective service delivery and issue resolution
Escalate operational issues appropriately and follow through to closure
Communicate trends, issues, and operational updates clearly in both written and verbal formats
Support administrative needs such as meeting coordination, collateral creation, note‑taking and distribution, reporting, and preparation of operational materials
Maintain accurate documentation of all communications and client information using internal tools
Represent and promote Population Health Operations capabilities to internal stakeholders
Perform other responsibilities as assigned to support operational excellence
Qualification
Required
4-year degree/diploma or equivalent operational experience
Knowledge of the healthcare, and/or managed care industry required
Proficiency using MS Office - Word, Excel, Visio, PowerPoint, and Outlook
Experience working in cross-functional work groups
Preferred
Meeting facilitation experience preferred
Project management or Six Sigma experience preferred
Company
Sharecare
Sharecare is a health and wellness engagement platform that provides information, programs, and resources to improve individuals health.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$850MKey Investors
Koch Strategic PlatformsAflac Global VenturesWells Fargo Strategic Capital
2024-06-21Acquired
2021-07-02Post Ipo Equity· $425M
2021-07-02IPO
Leadership Team
Dan Agronow
CTO
Harsha Panyadahundi
Chief Technology Officer
Recent News
BiometricUpdate.com
2025-12-11
2025-12-09
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