Director, Sales Operations jobs in United States
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24 Hour Home Care · 3 days ago

Director, Sales Operations

positionEl Segundo, CA
timePart-time
remoteHybrid
seniorityDirector/Executive
money$133K/yr - $161K/yr
date7+ years exp

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Director, Sales Operations leads the Outreach Engagement and Member Engagement functions, providing strategic direction and operational rigor across the sales organization to drive conversion, efficiency, and sustainable growth.

Health CareHome Health Care
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Culture & Values

Responsibilities

Lead the Outreach Engagement (SDR) and Member Engagement functions through manager-level leaders, ensuring alignment to sales goals and performance expectations
Establish, monitor, and govern standardized KPIs across Community Engagement teams to drive accountability and consistent performance
Own and continuously refine sales processes, including lead management, engagement workflows, and conversion pathways, ensuring speed, accuracy, and compliance
Provide strategic oversight of CRM governance and optimization (Salesforce), ensuring data integrity, adoption, and effective integration with cross-functional systems
Translate sales and engagement data into actionable insights through dashboards, reporting, and performance analysis to inform decision-making
Partner cross-functionally with Sales, Marketing, Operations, and Compliance to align engagement strategies with organizational priorities and regulatory requirements
Lead enterprise-level sales operations initiatives, including enablement, training frameworks, process improvement, and scalable system design

Qualification

Sales operations leadershipCRM administration (Salesforce)Sales process designSales analytics Power BISales analytics ExcelData-driven decision makingCoachingCross-functional collaborationLeadershipProblem-solving skillsAdaptability

Required

7+ years of progressive experience in sales operations, sales management, or related leadership roles (healthcare industry experience preferred)
Proven success leading multi-layered teams through manager-level leaders
Demonstrated ability to design and scale sales processes, KPIs, and governance structures
Advanced experience with CRM administration and sales analytics (Salesforce required; Power BI and Excel proficiency preferred)
Strong analytical, organizational, and problem-solving skills with a data-driven mindset
Excellent leadership, communication, and cross-functional influence skills

Preferred

Healthcare industry experience preferred
Power BI and Excel proficiency preferred

Company

24 Hour Home Care

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Glassdoor4.0
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One of the largest, most trusted in-home care companies in the nation.
dateFounded in 2008
location
El Segundo, California, USA
people-size10001+ employees
web-link
https://www.24hrcares.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-10-14Acquired

Leadership Team

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Ryan Iwamoto
President and Co-Founder
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Jacqueline E. Davis ✯ COO, CPA
Chief Financial Officer, CFO | Chief Operations Officer, COO | Vice President, VP | Controller
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Company data provided by crunchbase