NEOGOV · 1 day ago
System Analyst
Tuscaloosa, AL
Full-time
Onsite
Entry, Mid Level
$80K/yr - $80K/yr
2+ years expNEOGOV is a company that provides software solutions for public sector organizations. The System Analyst serves as the primary liaison between Information Technology and other city departments, ensuring that technology platforms and services meet business objectives and user needs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages and administers application platforms throughout their lifecycle, working with stakeholders and users to ensure said platforms meet functional requirements and expected outcomes
Possesses knowledge of and the aptitude to learn a range of software platforms and applications that may be assigned, to include but not be limited to operating systems such as Windows or Linux, Enterprise Resource Planning, Public Safety Computer Aided Dispatch and Records Management, Document Management, Human Resources, Engineering and other platforms related to the municipal government space
Plans, analyses, tests and deploys patches, releases and version upgrades; coordinates such changes with stakeholders and users to ensure successful deployment with minimal downtime or business interruptions
Coordinates with executives, stakeholders and organizational staff to identify, evaluate, procure and implement application platforms that achieve business needs and meet Tuscaloosa's standard of excellence
Identifies new technology opportunities; evaluates vendors and service providers; assists with vendor management and procurement processes for new technology platforms and services
Assists the Chief Information Officer and other IT Department staff with budget planning and other operational functions as requested
Determines opportunities and sets strategies for integration between software applications and related databases
Participates in short and long term strategic planning for technology platforms and services, including both hardware and software resources
Maintains data integrity and security across application platforms; defines user roles and permissions; evaluates system audit and event logs as required
Develops understanding of departmental functions, services and business needs and identifies technology and process improvements to meet said needs; may act as the single-point-of-contact with departmental stakeholders to support technology requests and inquiries
Translates business requirements into functional specifications; may assist with process alignment or redesign; document needs for new technology; perform change management for such documents and specifications
May act as first point-of-contact with vendors and service providers; acts as liaison between stakeholders, users and vendors; may perform root cause analysis to resolve and remedy issues
Works with IT staff, stakeholders and external partners to meet federal, state and local data security and privacy requirements such as HIPPA, CJIS, PCI, etc
Effectively troubleshoots software and hardware issues; work with stakeholders, IT staff and vendor representatives to identify and resolve issues
Establishes and maintains effective working relationships with key stakeholders and users; provides outstanding customer service to ensure effective delivery of customer service
Acts as an effective technology representative for assigned application platforms and use this position to ensure stakeholders have an advocate to effectively identify, implement and administer technology solutions
Works with new and established vendors to evaluate and identify technology solutions while facilitating vendor interaction and with stakeholders to ensure the fit and usefulness of technology solutions
Understands database design, database administration as well as structured query language and extensible markup language
Has functional knowledge of access control structures including user accounts, user groups and permission models for both the Windows and Linux operating systems
Possesses excellent written communications skills, sufficient to maintain system documentation, change management as well as training materials for end users
Has ability to present ideas and concepts to stakeholder groups and to work with such groups to train and enhance their understanding and use of technology platforms
Substitutes for coworkers when necessary
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner
Recommends policies and procedures that guide and support the provision of quality services by the department
Incorporates continuous quality improvement principles in day-to-day activities
Must meet regular attendance requirements
Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens
Performs other related duties as required
Qualification
Required
High school diploma or GED required
Two years of experience in computer system administration, computer programming, database design/maintenance, technology training, or a related field, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Must obtain and maintain vendor required certifications for application platforms where required
Must possess and maintain a valid driver's license
Preferred
Vocational/technical school diploma in Data Processing, Computer Sciences, or a related field
Benefits
Retirement
Vacation and illness leave
Paid holidays
Medical and dental insurance
Flexible spending account
Life insurance
Other supplemental insurances
Deferred retirement saving plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase