Service Coordination Inc · 1 day ago
Business & Process Change Manager
Baltimore City County, MD
Full-time
Onsite
Senior Level
5+ years expService Coordination Inc is focused on providing high-quality services while adhering to core values and compliance. The Business & Process Change Manager will lead change management activities, collaborate with project teams, and develop strategies for measuring change effectiveness, while also supervising team members in achieving their professional development goals.
CommunitiesNon ProfitSocial Impact
Responsibilities
Apply a structured methodology and lead change management activities
Collaborate closely with project management teams leading the technical side of change
Assess the impact of changes and illustrate differences between current and future state
Support communication efforts for large scale, organizational changes
Support the development, approval, and delivery of training about organizational changes, implementation of new business process, or enhancements to business process
Develop and implement strategies for measuring the effectiveness of change management activities, including mechanisms to assess the adoption of change and Team Member satisfaction with change management activities
Support and engage leadership at all levels about organizational change
Apply a framework for documenting and enhancing business process
Conduct an inventory and gap analysis for business process across all SCI centers of excellence
Develop a roadmap for enhancing business processes
Supervise Team Members as specified, including but not limited to Business Process Analysts and Change Management Specialists
Work collaboratively with Team Members to identify and achieve professional development goals
Qualification
Required
Bachelor's degree in a relevant field (e.g., business, technology, data science, etc.)
Five (5) or more years of current progressive, operational experience in Quality Improvement, Process Improvement, Organizational Development, Change Management, or similar
Two (2) or more years of leadership/management experience. In lieu of prior leadership experience, six (6) years of individual contributor experience may be substituted
Experience leading process improvement initiatives and business process documentation
Familiarity with change management frameworks, such as Prosci's ADKAR, McKinsey's 7-S, or similar
Excellent computer skills with knowledge of Microsoft Office Suite, including MS Project, PowerBI or similar data visualization studio, PowerApps, and a demonstrated ability to learn new technology
Preferred
An advanced degree (e.g., MBA)
Experience in healthcare, case management, clinical research, or other closely related field
Company
Service Coordination Inc
Service Coordination, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Dumas
President and CEO
Matt Lasecki
EVP and Chief People & Culture Officer
Recent News
Service Coordination, Inc.
2025-09-19
Service Coordination, Inc.
2025-08-29
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