Gensco Inc · 3 weeks ago
HVAC Technical Support Representative
Eugene, OR
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $120K/yr
5+ years expGensco Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Northwest for over 75 years. They are seeking an HVAC Technical Support Representative to provide technical support and training for equipment sold by Gensco, acting as a liaison between the factory and customers.
RetailEducationManufacturingLogistics"Heating Ventilation and Air Conditioning (HVAC)"TrainingWholesale
Responsibilities
Provide technical knowledge about the equipment sold by Gensco to customers and Team Members via phone, email, text, and field site visit
Provide consultation to customers on the technical aspects of equipment installation, service, and repair
Act as a liaison between the factory and Gensco customers and Team Members on technical matters about equipment sold by Gensco
Strong attention to detail, excellent time management, strong people skills, and organizational skills
Proficient in MS Office (Word, Excel, PowerPoint) and other software
Qualification
Required
2-year degree and/or equivalent work experience required
Customer service-oriented approach, respond to requests with a sense of urgency
Excellent driving record
Strong attention to detail, excellent time management and organizational skills
Strong people skills, recognizes when to use formal or informal approach
Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
Able to operate personal computer, proficient in MS Office products (Word, Excel, PowerPoint), and other software
Able to work sitting or standing and to move freely throughout the facility
Able to lift and carry equipment and supplies as necessary
Able to travel as required
Preferred
5+ years of related work experience and excellent technical knowledge of HVAC industry preferred
Benefits
Healthcare coverage of medical, dental and vision available first of the month following date of hire
Discretionary Profit Sharing
401(k) Retirement Plan
Annual Holidays: 6 Paid Holidays and 2 Paid Floating Holidays
Paid Vacation (Full Time Team Member Accrual: First 12 Months – 40 hours, Year 1-5 - 80 hours)
Tuition reimbursement for 2-year and 4-year degree programs
Life Insurance, Voluntary Supplemental Life Insurance
Long-Term Disability, Voluntary Short-Term Disability
Employee Assistance Program
Company
Gensco Inc
Gensco, Inc. is a family owned Heating, Ventilation & Air Conditioning wholesale distributor and manufacturer in the Pacific North West.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Olen Storaasli, CFA
Chief Financial Officer
Recent News
2025-06-27
Company data provided by crunchbase