Wayvia (formerly PriceSpider) · 16 hours ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $23/hr
0+ years expWayvia is a company that helps global brands connect with their shoppers using AI, data, and innovation. The Customer Support Specialist will manage incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services.
AdvertisingAnalyticsE-CommerceInternetMarketingSoftware
Responsibilities
Respond to customer support issues and resolve them per SLAs
Communicate professionally with customers according to PriceSpider standards
Work cross-functionally to resolve issues promptly
Escalate issues when necessary
Manage inbound communication via telephone, email, support tickets, and customer portal
Utilize knowledge of Wayvia products to resolve issues independently
Guide customers on product benefits and enhancements
Assist with reports and metrics
Recommend best practices to customers
Identify and communicate root cause issues professionally
Convey support team needs and issues cross-functionally
Recommend patterns of issues for the product roadmap
Contribute to high-priority issues
Adhere to customer support best practices and policies
Qualification
Required
Associate's degree (Bachelor's preferred)
Experience in a customer-facing role
0-2 years of experience
Basic knowledge of customer support software (e.g., Zendesk, Freshdesk)
Strong communication, organizational, and time management skills
Proven troubleshooting ability
Preferred
Experience working cross-functionally with technical teams
Experience with Jira, SQL, and Microsoft Office
Benefits
Flexible work-from-home arrangements
401K Match
Flexible vacation
Medical/Dental/Vision
16 weeks of paid parental leave (US)
Technical stipend
Professional development programs
Wellness programs
Company
Wayvia (formerly PriceSpider)
Growth shouldn’t be guesswork. With shopper and retail intelligence from any channel, Wayvia helps brands drive more revenue.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Frontier Growth
2018-10-09Series Unknown
Leadership Team
Lucas Baerg
Chief Financial Officer
Brett Banner
Senior Vice President of Strategy
Recent News
Company data provided by crunchbase