Fortis Fire & Safety · 1 day ago
Customer Service Representative (Dispatcher)
Orlando, FL
Full-time
Onsite
Mid Level
3+ years expFortis Fire & Safety is a nationwide provider of fire protection and security services. They are seeking a motivated Customer Service Representative (Dispatcher) to manage customer communication, service dispatching, and administrative tasks within their Orlando, FL branch.
Facilities Support ServicesFacility ManagementPublic SafetyService Industry
Responsibilities
Handle all incoming client calls for service, ensuring excellent customer experience and timely resolution of inquiries
Dispatch drivers and service technicians effectively to various job sites, ensuring timely arrival and efficient service delivery
Prepare accurate invoices, pricing details, and confirm job costs of service repairs for each client, maintaining meticulous records
Set up, schedule, dispatch, and track all service work orders to ensure timely completion and client satisfaction
Provide timely updates to clients regarding the status of their service requests, ensuring transparency and clear communication throughout the process
Maintain a comprehensive understanding of our company's services, products, and pricing to provide accurate information and recommendations to clients
Collaborate with the management team to identify and implement strategies for enhancing customer satisfaction and improving operational efficiency
Handle any customer complaints or issues with professionalism and efficiency, ensuring resolutions that align with company policies and customer satisfaction goals
Assist in the development and implementation of improved customer service procedures and protocols to optimize the overall customer experience
Adhere to all company policies, procedures, and safety regulations, ensuring compliance at all times
Qualification
Required
High School Diploma or GED
At least 3 years prior experience in a similar customer service/dispatcher role
Proven ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail
Excellent communication and interpersonal skills with a strong customer-centric approach
Proficient in using customer service software, dispatching tools, and Microsoft Office applications
Ability to work well under pressure in a fast-paced and dynamic work environment
Strong problem-solving skills and the ability to make effective decisions in a timely manner
Preferred
Prior experience in the construction or fire safety industry
Prior experience in scheduling and dispatching drivers
Benefits
Paid vacation and sick time
Company Paid Holidays
Additional paid time off for life events (e.g., jury duty, bereavement)
Competitive compensation
401(k) retirement plan with competitive company match Medical, Dental, and Vision insurance
Company-paid life and short-term disability insurance
Supplemental Long-term Disability and Life Insurance Packages
Legal Insurance
Pet Insurance
Career Advancement Opportunities
Company
Fortis Fire & Safety
Fortis Fire & Safety provides fire protection services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rich Ennis
CEO & Founder
John Solonynko
Chief Operating Officer
Recent News
2025-04-28
Company data provided by crunchbase