Richemont · 4 days ago
Sr. Anti-Fraud Specialist
Shelton, CT
Full-time
Hybrid
Senior Level
5+ years expRichemont is seeking a highly experienced and proactive Senior Anti-Fraud Specialist to play a pivotal role within the Anti-Fraud Team. This role is critical in leading and optimizing daily operations related to fraud detection and prevention, and it involves developing internal procedures, conducting investigations, and providing insights to mitigate fraud risks.
FashionJewelryRetail
Responsibilities
Organize daily briefing with Anti-Fraud team to delegate tasks and provide updates on any fraud attacks and actions taken. Ensure SLA’s are being met
Develop, and update as needed based on evolving fraud, a Fraud Specialist onboarding program with a ‘fit to fly’ checklist
Lead complex investigations into ‘high risk’ orders for potential fraud or other illicit behavior within manual review queues, making informed decisions on acceptance or rejection. Proactively identify, analyze, and communicate emerging fraud trends, patterns, and typologies to the team and management, providing actionable recommendations
Utilize advanced data analysis techniques to identify sophisticated fraud trends, provide deep insights, and forecast potential risks
Develop, prepare, and deliver comprehensive monthly, quarterly and ad hoc and recurring reporting to Maisons and Leadership, translating complex data into clear, strategic insights
Oversee and optimize the process for incoming chargebacks, meticulously gathering and presenting evidence and documentation from Maisons, Transportation, and Client Relation Center to maximize recovery rates. Act as the primary subject matter expert providing guidance and training to junior team members and cross functional partners
Manage and resolve complex incoming tickets and inquiries from the Maisons, serving as a primary point of contact and subject matter expert
Lead the collaboration with the Manager and other departments in the development, implementation, and continuous improvement of the Anti-Fraud Policy framework and Procedures including updating and maintaining the Anti-Fraud SharePoint sites ensure processes are current and accurate
Partner closely with internal/external Product and Engineering Teams, providing expert requirements and subject matter expertise for new product development, feature updates, and other strategic projects
Ensure and proactively maintain Richemont North America’s compliance with all payment, privacy, and data security laws/regulations pertinent to Anti-Fraud functions, identifying and mitigating potential compliance risks
Cultivate strong, effective communication channels with Boutiques and Maisons, acting as a trusted advisor
Provide Fraud Awareness Training to Ambassadors and Boutique Sales Associates
Operate with significant autonomy and strategic direction to accomplish all personal and team goals, often leading specific initiatives or projects
Consistently meet or exceed established deadlines, independently resolve complex issues, and strategically escalate critical matters to management with proposed solutions
Mentor and provide guidance to junior Fraud Analysts, fostering their development and contributing to team expertise
Qualification
Required
Bachelor's degree in Business Administration, Criminal Justice, or other related field preferred; Master's degree or advance certifications in a related field are a plus
5+ years of progressive experience in 'Card Not Present' fraud prevention and chargeback management, support an Ecommerce or Omnichannel Merchant, Financial Institution, or Solution Provider; or equivalent experience in related fields such as AML, Law Enforcement, Trust and Safety, Risk Management
Demonstrated expertise in fraud detection platforms, tools, and advanced strategies for preventing E-commerce fraud and mitigating risk, including experience with machine learning-based fraud solutions
Extensive prior experience in leading complex investigations into high-risk orders/persons, advanced KYC checks, or other sophisticated investigative techniques. Proven ability to fully investigate any transaction or client using a wide array of internal resources and external intelligence, including advanced open-source intelligence (OSINT) and social media analysis
Advanced proficiency in using Excel for complex data analysis, reporting, and dashboard creation (e.g., VLookups, Pivot Tables, advanced formulas, macros)
In-depth, expert-level knowledge of the chargeback process across all major payment networks and proven strategies for dispute resolution
Comprehensive understanding of the Payment Card Industry Data Security Standard (PCI DSS) regulations, Reg E, and applicable data/privacy laws for the US and Canada. Experience with other international regulations/compliance frameworks is highly desirable
Advanced proficiency with Microsoft Office Product Suite (Excel, Outlook, PowerPoint, Word)
Strong knowledge of data visualization tools and Customer Relationship Management (CRM) tools (e.g., SFCC, Looker)
Exceptional analytical, quantitative, and problem-solving skills
Superior written and oral communication skills, with the ability to articulate complex findings and recommendations to diverse audiences, including senior leadership
Proven ability to manage multiple priorities, meet tight deadlines, and maintain high productivity standards in a fast-paced environment
Exceptional attention to detail, organizational skills, and a methodical approach to problem-solving
Preferred
Fraud-related certifications are highly preferred (e.g., CFE, CAMS, MRC certification, etc.)
Benefits
Medical, dental, and vision programs
Health savings and flexible spending accounts
Life insurance
Disability benefits
401(k) with employer match
Paid time off
Wellness reimbursement benefit
Access to the employee assistance program
Volunteer days off
Company
Richemont
Richemont is a holding company that produces and sells jewelry, watches, leather goods, pens, firearms, clothing, and accessories.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$15.26MKey Investors
Third Point
2024-06-20Undisclosed· $15.26M
2021-11-08Undisclosed
Leadership Team
Burkhart Grund
Group Chief Financial Officer
Jérôme Lambert
Chief Operating Officer and Executive Board Member
Recent News
Retail Insight Network
2026-01-17
2026-01-16
Company data provided by crunchbase