Southwest Human Development · 6 hours ago
Technician - IT Support
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelSouthwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The IT Support Technician will provide technical support throughout the Agency, responding to service requests and assisting with various hardware and software issues.
Child CareEducationHealth CareNon ProfitTraining
Responsibilities
Provide service desk assistance over the phone, chat, or in person for a wide variety of hardware, software and Department-specific applications
In alignment with Service Desk SLA, responds to service requests and provides support for a variety of issues across the agency
Responsible for clear and effective communication of service desk issue resolution in non-technical terms that agency staff can understand
Work effectively with in an ITIL/ITSM based service organization, prioritizing, and responding to service desk issues
Develops, publishes, and adheres to agency IT support standards, policies, and procedures
Be responsible to help manage and maintain configuration management standards and asset inventory life cycle, replacement and repair for PCs and mobile devices across the agency
Keeps pace with cyber security threats and trains agency staff in the practice of good cyber hygiene
Trains and orients staff on the use of agency-issued hardware
Manage end user web apps, software, mobile devices, agency collaboration tools and links with State Agencies and 3rd party business partners
Aids in SWHD staff team members’ utilization of conference room technology
Travels to other office locations to troubleshoot and resolve issues, as needed
Develops positive and constructive working relationships throughout the Agency
Qualification
Required
Possess an insured & reliable vehicle and a valid AZ driver's license
Valid Arizona Fingerprint Clearance Card - OR - must qualify for a valid Arizona Level One Fingerprint Clearance Card
DES Criminal Affidavit Required
AZ DHS Criminal History Affidavit Required
FPC DPS Verification Required
Benefits
Medical
Dental
Vision
Wellness plans
401(k) matching every paycheck
Generous paid time off
Company
Southwest Human Development
Southwest Human Development is a non-profit organization that focuses on child development, wellness, education & other disability services.
Founded in 1981
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.03MKey Investors
Desert Financial Credit Union
2025-12-04Grant· $0.01M
2024-08-20Grant· $0.01M
Leadership Team
Jeanette Ramos
Chief Financial Officer
Amy Agnew
Early Head Start Child Care Partnerships Manager
Recent News
Company data provided by crunchbase