Savers Bank · 1 day ago
Bank Teller
Charlton, MA
Full-time
Onsite
Entry Level
$17.75/hr - $19.50/hr
1+ years expSavers Bank is seeking to hire Bank Tellers at their locations. The Bank Teller is responsible for processing financial transactions and providing exceptional customer service while assisting clients with their banking needs.
BankingFinancial Services
Responsibilities
Accurately process customer transactions including deposits, withdrawals, transfers, check cashing, loan payments and ATM processing
Efficiently handle customer inquiries, identifying and resolving basic issues promptly
Accurately document customer interactions, complaints, and suspicious activities in the appropriate bank systems
Assist customers with account recommendations, support customers with closing accounts, updating account information, and providing information on various banking products and services
Verify customer identity, account information, and funds availability to prevent fraud while ensuring accurate documentation in banking and CRM systems
Quickly identify and effectively resolve issues, handle minor technical problems with banking systems, and offer solutions that meet company and customer needs using in-depth product and systems knowledge
Manage and balance cash drawers daily by accurately recording all transactions, ensuring no discrepancies, and following proper cash handling procedures
Perform dual control activities, including vault opening/closing, ATM maintenance, ensuring strict adherence to security protocols
Promote exceptional customer service, build positive relationships with clients, provide excellent customer service and build trust to identify relationship deepening opportunities and refer to appropriate team member
Identify customer needs and refer them to appropriate banking products and services, including loans, credit cards, and investment accounts
Demonstrate teamwork and collaborate effectively to ensure smooth operations. Collaborate with the team, attend sales meetings, and contribute to promotions
Actively cross-sell products and services based on prescribed goals. Refer customers to appropriate services and personnel. Maintain comprehensive knowledge of bank products, services, policies, and regulations
Adhere to all banking regulations, policies, and procedures, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. Contribute to branch security by deterring robbery and theft through vigilance, proper greeting procedures, and monitoring activity
Follow bank procedures and policies to ensure the security of cash, customer information, and the safety of the banking environment
Ensure the confidentiality and security of customer information in accordance with bank policies. Must follow bank security policies and stay informed on the latest security protocols, and promptly reporting any security incidents
Adhere to all banking policies, procedures, regulations, and compliance requirements, actively participate in training sessions, and contribute to a culture of regulatory adherence within the bank. Participate in ongoing training and complete compliance courses as required
Participate in Community Reinvestment Act (CRA) initiatives by volunteering in community service opportunities, supporting the bank’s culture of community involvement and social responsibility
Perform administrative tasks such as auditing transactions, processing mail, scanning documents, maintaining logs, and ordering supplies
Participate in branch operations like opening, closing, audits, dual control, and maintenance tasks
Qualification
Required
High school diploma or equivalent; some college coursework or a degree in finance, business, or a related field is preferred
1 year of previous experience in Sales, Customer service or Cash handling required: Teller/banking experience is highly desirable
Attention to detail and accuracy
Strong communication skills
Ability to work efficiently in a fast-paced environment
Strong numerical and analytical skills
Excellent communication and interpersonal skills
Ability to handle confidential information with discretion
Proficiency in using computer systems and banking software
Preferred
Some college coursework or a degree in finance, business, or a related field
Company
Savers Bank
Savers Bank is a Massachusetts-based full-service banking firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gregory William Vilardo
Chief Financial Officer
Recent News
Worcester Business Journal
2024-10-22
Worcester Business Journal
2024-10-16
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