The New York Public Library · 14 hours ago
Public Programs Event Lead
New York, NY
Contract
Onsite
New Grad, Entry Level
$20/hr - $20/hrThe New York Public Library is seeking a Public Programs Event Lead to support the production staff during events. This role involves managing event setup, ensuring customer service excellence, and coordinating with various event staff to create a welcoming environment for patrons.
Libraries
Responsibilities
In coordination with Producers and Event Staff, Event Leads are responsible for ensuring that set up, check in, and post-event duties are completed in an efficient, resourceful, and timely manner
Check-in/Usher: line management; scan tickets; manage standby, VIPs, and reserved seating; provide patrons with programs and other relevant materials; coordinate patron accessibility needs; ensure house rules are adhered to during the event; post-event crowd management
Assist Producers with talent arrivals/departures, greenroom set up, and other related needs
Assist with book sales, book bundle pick-ups, and book signings
In coordination with Producers and Event Staff, manage audience Q&A; livestream monitoring; and other production related responsibilities as assigned
Notify supervisory staff and/or security staff of any emergency situations immediately as they occur
Event Leads may be required to arrive before other Event Staff to be briefed on details and logistics of the specific event and to assist with additional set up
Perform other related duties as assigned
Qualification
Required
High school diploma required
Previous experience in customer service
Interest in or knowledge of literature, arts and culture
Friendly, inquisitive and driven to help create a consistently high quality event experience
Display excellent customer service skills and the ability to listen and communicate effectively
Effectively manage a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
Proven job reliability and responsibility
Must be computer literate
Ability to count money and make change accurately
Maintain a professional and neat and well-groomed appearance
Ability to stand for long periods of time
Ability to bend, stretch, and reach without restriction
Ability to work evenings, weekends and holidays as required
Company
The New York Public Library
The New York Public Library is a free provider of education and information for the people of New York and beyond.
Founded in 1895
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shannon Sharp
Chief Financial Officer
Alison Stewart
Host: "GET LIT WITH ALL OF IT" book club partnership with NYPL
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