Mutual of Omaha · 16 hours ago
Direct Sales Center Supervisor - Omaha, NE
United States
Full-time
Remote
Mid Level
$60K/yr - $75K/yrMutual of Omaha is seeking a hands-on Supervisor to support licensed agents in a call center sales environment. This role focuses on coaching agents, driving improvement through clear expectations, and building an engaged sales team.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Hands-on coaching: Actively listens to agent calls, gives timely and specific coaching, and follows up to see real behavior change—not just checks a box
Behavior + results mindset: Understands that how results are achieved matters just as much as the numbers and consistently holds agents accountable to both
Ownership and consistency: Shows up every day, does the hard work, and applies expectations fairly and consistently across the team
Developing people: Builds trust, engages agents, recognizes good work, and creates an environment where people can grow, improve, and be held accountable
Adaptability: Comfortable working in a fast-paced, ever-changing sales environment and able to adjust coaching and priorities as business needs evolve
Qualification
Required
Demonstrated strong leadership experience in a sales environment, preferably within a telemarketing or call center setting
Solid understanding of sales techniques, methodologies, and telephone-based marketing, including both inbound and outbound functions
Strong problem-solving, organizational, project management, and analytical skills
Excellent communication, presentation, and interpersonal skills with the ability to motivate and influence others
Open to traveling and working from the corporate headquarters in Omaha on an as-needed basis
Must have schedule flexibility, as work hours may vary between 7:00 a.m. and 8:00 p.m., including Saturdays
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
Preferred
Candidates located in the Midwest are preferred due to travel and partnership needs
Benefits
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays.
Company
Mutual of Omaha
Mutual Of Omaha is a mutual insurance and financial services company helping clients achieve their financial goals.
Founded in 1909
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David A. Diamond
EVP, CFO and Treasurer (Retired)
Brian Poppe
SVP, Income and Wealth Planning
Recent News
2025-12-24
2025-11-15
Company data provided by crunchbase