Cumulus · 1 week ago
Field Service Specialist
Cypress, TX
Full-time
Onsite
Entry, Mid Level
2+ years expCumulus is a Quality Management System (QMS) that enhances construction and maintenance activities through AI-powered workflows. The Field Service Specialist is responsible for ensuring successful adoption and operational execution of Cumulus at customer job sites, providing training, and maintaining data quality while resolving issues in real-time.
Consumer ElectronicsInformation TechnologyInternetInternet of ThingsSoftwareTelecommunications
Responsibilities
Embed directly with customer teams to ensure consistent, correct usage of Cumulus workflows
Shadow installers, electricians, and QC personnel to reinforce proper usage and prevent deviations
Observe real-time activity and provide immediate coaching or retraining as needed
Maintain a visible, engaged presence in daily job site operations
Deliver structured training to installers, foremen, QC managers, supervisors, and subcontractors
Adapt training style to varying skill levels, languages, and trade backgrounds
Conduct refresher or replacement training when new crews arrive or workflows change
Maintain training attendance records and ensure workforce readiness
Perform daily audits of workflow completion, torque verification accuracy, and QC sign-offs
Identify gaps in data integrity and partner with crews to correct root causes
Monitor device performance, tool calibration status, and user attribution data
Maintain and update job site compliance dashboards
Troubleshoot device pairing, connectivity, application usability, and credential issues
Document field issues in the FS Issue Register with clear reproduction steps
Escalate workflow design concerns or complex issues to Deployment Engineering or PMs
Reduce support burden on engineering teams through proactive problem-solving
Participate in daily foreman meetings, site huddles, and weekly project steering sessions
Provide insights on contractor adoption, project risks, and operational bottlenecks
Serve as a trusted advisor for site leadership regarding workflow expectations and best practices
Coordinate closely with Project Managers to maintain schedule alignment and mitigate risks
Qualification
Required
2–5 years of experience in field operations, construction technology, commissioning, industrial QC, or related technical roles
Experience working directly with contractors or craft labor strongly preferred
Strong communication, coaching, and interpersonal skills
Ability to influence without authority in high-pressure or fast-paced environments
Effective troubleshooting abilities with mobile devices, tools, and software workflows
Comfortable interpreting technical workflows and QC/QA standards
Adaptable to varying customer environments, personalities, and job site cultures
Ability to travel 50–75%, including up to two consecutive weeks on-site per assignment
Ability to work in active industrial or construction environments; PPE-compliant
Must be able to successfully complete all customer-required site compliance checks, including drug screening
Valid driver's license and ability to meet customer access requirements
Benefits
Competitive salaries and performance-based bonuses.
Participation in our equity incentive plan.
Unlimited paid time off.
Health and dental insurance.
Retirement benefits account
Company
Cumulus
The Cumulus Quality Execution System (QES) digitizes mission-critical construction and maintenance activities to ensure that work is done right the first time, every time.
11-50 employees
H1B Sponsorship
Cumulus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Early StageTotal Funding
$12.5MKey Investors
GECBrick & Mortar Ventures
2022-10-28Series A
2021-01-04Series Unknown· $8M
2018-12-20Seed· $4.5M
Leadership Team
Matthew Kleiman
Co-Founder & CEO
Chizuruoke Chikwendu
Co-Founder & CTO
Recent News
2025-02-09
2024-05-05
Company data provided by crunchbase