BestCare Treatment Services, Inc. · 4 days ago
Clinical Quality Manager
Redmond, OR
Full-time
Onsite
Senior Level
$40/hr - $49.95/hr
5+ years expBestCare Treatment Services, Inc. is dedicated to enhancing the delivery of care through effective quality management. The Clinical Quality Manager will lead initiatives to identify and implement quality metrics and improvement projects, ensuring compliance with regulatory standards and fostering continuous improvement in clinical services.
GamblingHealth CareMental HealthNon ProfitRehabilitation
Responsibilities
Utilizes State and National resources to identify quality metrics and key performance indicators to measure and demonstrate quality of services provided
Participates in the creation and implementation of the Quality Improvement Program for BestCare Treatment Services
Manages the Quality Improvement Work Plan:
Identifies, develops, and implements quality improvement projects through analysis of data
Develops performance improvement projects working collaboratively with the agency Program Directors and Director of Quality, Compliance & Accreditation
Assists in the development, compliance, and monitoring of quality initiatives related to CARF, OHA, CCBHC, and other regulatory agencies or grant requirements, presenting dashboards to leadership on a regular basis
Collaborates with leadership and quality team to adopt and test new initiatives
Assists Quality Improvement Specialists in identifying opportunities for improvement, defining what the strategy will be and monitors for improvement
Produces quarterly analysis of agency Incidents and Grievances, providing leadership in root cause analysis
Uses quality improvement methodologies such as PDSA to test new strategies and monitor ongoing performance
Understands CARF Standard M in meeting Performance Measurement and Management needs
Partners with Data and Analytics team to scope new metrics, perform data validation and monitor data performance
Assists in preparation of State or CARF survey’s; selecting charts, producing reports, etc
Uses innovative, solution-oriented strategies to address system needs as they arise
Maintains confidentiality of all quality/performance improvement documents, data, and meeting discussions
Manages assigned projects within the agency in an organized, professional, and timely manner, including work plans, ongoing evaluation of progress and reporting the results and reasons for variances to appropriate leadership
Other related duties as assigned
Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration
Supports the organization’s commitment to equity and inclusion, fostering an environment of cultural awareness and respect for all individuals
Aligns department goals with organizational strategic initiatives
Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs
Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes
Attends required meetings, completes required trainings, and ensures certifications and licenses remain current
Works independently and collaboratively as a positive member of the BestCare team
Performs other organizational duties as assigned
Qualification
Required
Knowledge and understanding of CARF M, OHA, and or CCBHC or other regulated healthcare regulations
High proficiency in MS Office 365 (Word, Excel, Outlook), EHS platforms (Epic preferred), databases, virtual meeting platforms, internet, and ability to learn new or updated software
Strong interpersonal and customer service skills
Strong communication skills (oral and written)
Strong organizational skills and attention to detail, accuracy, and follow-through
Excellent time management skills with a proven ability to meet deadlines
Critical thinking skills
Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes
Ability to build and maintain positive relationships
Ability to function well and use good judgment in a high-paced and at times stressful environment
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively
Ability to work effectively and respectfully in a diverse, multi-cultural environment
Ability to work independently as well as participate as a positive, collaborative team member
Bachelor's degree in business or a related field, required plus 5 years of related experience
With at least 2 years of experience in a regulated health field
CPHQ, Certified Professional in Healthcare Quality certification, or within 2 years of employment
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
Preferred
PMP, Project Management Professional, preferred
Experience in a CARF organization, preferred
Experience in a CCBHC organization, preferred
Company
BestCare Treatment Services, Inc.
BestCare is proud to be one of the longest-term providers in the Central Oregon region.
201-500 employees
H1B Sponsorship
BestCare Treatment Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase