Johnson & Johnson MedTech · 1 day ago
Manager, Enabling Technology Service Training and Technical Capability
Palm Beach Gardens, FL
Full-time
Onsite
Mid, Senior Level
$102K/yr - $177K/yr
4+ years expJohnson & Johnson MedTech is focused on healthcare innovation, aiming to develop smarter and less invasive treatments. They are seeking a Technical Training Manager to design and manage training programs for the Velys Robotic Systems and related platforms, ensuring effective operation and troubleshooting while leading a team dedicated to technical education and support.
Hospital & Health Care
Responsibilities
Design content and train the team in implementing the framework and processes to operate, troubleshoot, and maintain the Velys systems and related platforms
Serve as the technical training expert for setting up, operating, maintaining, and debugging the systems; translate complex concepts into actionable curricula
Assess training needs and certification requirements; define learning objectives, success metrics, and certification pathways
Document issues that arise in training labs and drive cross-functional resolution by collaborating with hardware, electrical, and software teams
Develop training content on troubleshooting and repair for issues commonly observed on the systems; keep materials current with updates
Work with engineers to stay up to date on software and hardware updates; ensure training materials reflect the latest changes
Collaborate with mechanical and electrical engineers to train the team on hardware components and integration aspects
Maintain configuration records and documentation for all systems used in training; manage version control
Manage and maintain training facilities, equipment, and supplies; ensure readiness for ongoing programs
Host train-the-trainer sessions with internal subject matter experts to scale capabilities across teams
Monitor trainee progress, evaluate learning outcomes, identify gaps, and provide coaching to raise competencies
Partner with R&D to supply feedback on product improvements and to document novel issues observed during field use
Contribute to the development and maintenance of standard operating procedures, training manuals, and knowledge repositories
Facilitate collaboration across service, mechanical, electrical, systems, and software engineers to continuously improve training quality and relevance
Lead and operationalize the RCoE, owning on‑call triage processes, and the creation of advanced diagnostic playbooks. They will also ensure standardized, technically rigorous training and knowledge-based content are delivered globally, shorten time‑to‑competency, reduce repeat incidents, and maintain closed‑loop feedback into Product/R&D and Quality
Manage expectations and communications: provide regular status updates to stakeholders and ensure alignment on timelines and expected outcomes
Drive continuous improvements in troubleshooting: analyze triage outcomes to identify recurring issues; refine diagnostic tools, playbooks, and standard operating procedures; translate learnings into updated training materials
Communicate improvements: formalize and disseminate changes to troubleshooting processes and diagnostic methods; update knowledge bases and ensure widespread awareness among Field Service Engineers and Technical Support Engineers
Establish and monitor triage metrics: define KPIs for triage performance, track progress, and implement corrective actions as needed
Training integration: oversee the incorporation of triage learnings into ongoing and future training content; support train-the-trainer initiatives to scale improvements
Qualification
Required
BS in Electrical, Mechanical, Software Engineering, or another technical field with 4+ years of related experience, or an Advanced degree with 2+ years of related experience
Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering; demonstrated depth in one or more areas with the ability to rapidly learn others
Preferred
Experience decomposing complex engineering problems into solvable training tasks
Strong grasp of system architecture, implementation, testing, and maintenance concepts
Programming understanding
Excellent self-starter with a can-do attitude and strong communication skills; ability to explain technical concepts in clear, accessible language
Hands-on experience with electromechanical or robotic systems
Experience developing technical course content using web-based learning platforms and modern training tools
Knowledge of instructional design and complete training cycles (needs assessment, planning, development, coordination, monitoring, evaluation)
Familiarity with project management and collaboration tools (JIRA, Confluence, Agile tools, MS Office, SharePoint)
Understanding of GDP principles (or equivalent regulatory/compliance frameworks relevant to medical devices)
Medical device, healthcare, and/or robotics experience
Strong analytical, organizational, communication, and problem-solving skills to assess trainee readiness, identify gaps, and deliver well-sequenced training that improves outcomes
Ability to collaborate on training content with a cross-functional team of service, mechanical, electrical, systems, and software engineers
Benefits
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Walker
CFO & VP of Finance DePuy Synthes
Tino Schweighoefer, MBA
CFO Monarch Platform
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