AEG Vision · 9 hours ago
Field Service Engineer
Addison, TX
Contract
Hybrid
Mid LevelAEG Vision is seeking a Field Service Engineer to enhance the efficiency of workflow for their retail and operations teams. The role involves providing remote support, managing service delivery, and maintaining VoIP and network systems while ensuring high customer satisfaction.
Health CareHome Health CareHospitalMedicalMedical Device
Responsibilities
Remote support desktop, laptop, and iPad, network equipment
Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels
Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call centers
Purchase, install, and maintain equipment such as printers, scanners etc
Able to troubleshoot with the Network team on network issues related to VOIP technologies
Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
Work with cross-functional team to coordinate equipment and network deployment plan
Staging and configuration of network electronics based on customer requirements
Performing physical implementation of network electronics into customer environments
Performing customer assessments, design, build, and technical documentation in support of the organization
Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with VoIP phones and VTC codecs (Nextiva a Plus)
Understanding various network, data center, and data closet components
Troubleshooting and problem resolution independently or as part of a team
Interfacing with clients, partners, and internal team members to ensure effective implementation and integration strategies are executed
Focus on providing a high level of customer satisfaction throughout solution delivery process
Responsible for inspection of work quality of onsite resources to ensure success
Assist with troubleshooting of client solutions onsite and remotely
Ensure that L2 / L3 testing has been completed prior to leaving customer site
Qualification
Required
Strong understanding of network infrastructure and network hardware
Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Fortinet FortiGate experience is a big plus
Must be familiar with a wide base of technologies such as networking, network service (DHCP, DNS), wireless networking, and network security
Working knowledge of VLANs and routing
Knowledge of application transport and network infrastructure protocols
Working knowledge and troubleshooting of SMB Microsoft Active Directory and Group Policy
Working knowledge of VPN / IPsec VPN topology, setup and trouble shooting
Ability to work with all levels of staff within and outside of IT and outside the organization
Strong project management
Good analytical and problem-solving skills
Excellent Verbal and Written Communication Skills
Travel up to +70 % annually as required
Benefits
401(k) with Match
Medical/Dental/Life/STD/LTD
Vision Service Plan
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays
Benefits applicable to full Time Employees only.
Company
AEG Vision
AEG Vision empowers doctors to deliver patient care and service by leveraging eye care industry best practices.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$89.39MKey Investors
J.P. Morgan Asset Management
2020-02-26Series Unknown· $1.08M
2019-06-21Seed· $0.18M
2019-01-07Series Unknown· $58.82M
Leadership Team
Eric Anderson
CEO
Satish Dave
Chief Information Officer
Recent News
2025-12-09
Company data provided by crunchbase