GoFundMe · 1 day ago
Senior Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
$98K/yr - $147K/yr
3+ years expGoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. The Senior Technical Account Manager is responsible for driving the adoption of GoFundMe platform capabilities, managing operational timelines, and ensuring nonprofits achieve meaningful results on the platform.
CrowdfundingInternetPeer to Peer
Responsibilities
Lead monthly operational meetings with customers, reviewing progress, adoption, and upcoming milestones
Manage project timelines for major initiatives (A/B Testing, Studio activation, Embedded Checkout rollout, Recurring Giving program setup, migrations, integrations, etc.)
Coordinate internal dependencies if needed as well as track readiness, lifecycle milestones, and operational dependencies across internal and customer teams
Deliver training and enablement on new and existing product features across the GoFundMe ecosystem
Execute adoption playbooks that drive GDV lift, conversion improvements and increase product usage
Monitor usage metrics, donor behavior patterns, and campaign performance to inform optimization strategies
Ensure client’s CRM integration is functional, successful, efficient, and not a blocker to growth or expansion
Translate customer needs into clear, reproducible technical requests
Ensure issues are routed through Care/TSE teams
Communicate status updates back to customers
Coordinate the right resources from professional services and/or product to support technical solutioning as needed
Monitor platform usage, donor conversion, recurring health, campaign activity, and technical dependencies to identify risks early. Report out monthly internally and externally to client
Deliver health summaries, usage insights, and operational reporting for EBRs and QBRs
Recommend proactive interventions
Maintain detailed documentation of customer requirements, adoption milestones, and operational timelines
Provide organized, proactive communication to keep customers confident, informed, and engaged
Ensure the Enterprise experience is consistent, predictable, and value-oriented throughout the partnership
Qualification
Required
3-5 years helping Enterprise level clients navigate technical requirements, best product fit and solutioning as needed to maximize adoption
3-5 years experience managing or troubleshooting CRM, preferably Salesforce Non Profit Cloud (NPC) or Non Profit Success Pack (NPSP) integrations
Strong understanding of APIs
Strong product expertise and ability to translate technical concepts for customer audiences
Outstanding communication skills (verbal and written)
Highly organized, with the ability to manage multiple projects and deadlines
Experience coordinating with Support, Solution Engineers, Product, and Data teams
Enthusiasm for helping mission-driven organizations achieve transformational results
Preferred
Familiarity with data analysis, fundraising best practices, or nonprofit operations is a plus
Benefits
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources to support your overall well-being
Learning, development, and recognition programs
Company
GoFundMe
GoFundMe is the world’s largest fundraising platform, helping people, causes, and charities raise money fast and efficiently.
201-500 employees
H1B Sponsorship
GoFundMe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (10)
2023 (10)
2022 (9)
2021 (9)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2015-07-02Series A
2014-04-01Series Unknown
Leadership Team
Timothy Cadogan
Chief Executive Officer
Steve Froehlich
Chief Customer Growth Officer
Recent News
2026-01-06
Markets | Mail Online
2025-12-29
2025-12-15
Company data provided by crunchbase