Georgia Power Company · 1 day ago
Consultant I, Bilingual Service
McDonough, GA
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $45K/yrGeorgia Power Company is the largest electric subsidiary of Southern Company, dedicated to delivering clean, safe, reliable, and affordable energy. They are seeking a Bilingual Service Consultant to assist customers in both Spanish and English, handling inquiries related to service, billing, and emergency situations while providing exceptional customer service.
EnergyHydroelectric
Responsibilities
Explaining billing issues and understanding common causes of high bills
Initiating transferring and disconnection of electric service while offering products and services that meet our customers’ needs
Discussing general customer inquires
Discussing rate options and educating customers about their energy usage
Assisting customers with setting up payment arrangements through our self-serve channels
Diagnosing trouble with electric service and reporting dangerous or hazardous situations
Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and make arrangements for payment of past due bills, final bills, and returned checks
Process service orders
Respond to service policies, rate questions, and billing inquiries
Update and maintain customer personal identifiable information
Adhere to established policies, procedures, and quality standards for work performed
Coordinate work requests with appropriate departments and service centers
Report service disruptions (i.e., system outages and technical issues)
Effectively transfer misdirected customer requests to appropriate department
Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
Determine documentation requirements
Provide information related to outside assistance and other options
Prepare emergency, priority, and orders (i.e., meter changes and miscellaneous orders)
Report on non-emergency service activities (i.e., errors, calls, emails, complaints, and call trends)
Investigate and probe to ensure clarity and that customer’s request are satisfied according to emergency policies and procedures
Work with various internal departments (i.e., Credit and Collections, Legal) on preparing itemized statements for bankruptcies and researching and compiling documentation needed for court cases the company has been subpoenaed
Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons
Must be able to work required overtime and fulfill on-call obligations
Maintain working knowledge of all company products and services
Responsible for maintaining the security of customer records
Identify potential process improvements/opportunities and provide feedback regarding service failures or customer service enhancements
Participate in activities designed to improve customer satisfaction and business performance
Work closely with various internal and external departments to ensure consistency and accuracy of messaging across digital channels
Manage peer relationships
Accountable for meeting individual performance objectives consistently
Accountable for all metrics that attribute to overall team goals including service level, self-service transaction growth and channel satisfaction
Responsible for managing assigned workload, setting goals, prioritizing work, evaluating results, and taking corrective action as needed
Qualification
Required
Fluent in Spanish and English
Must be able to work in a 24/7 working environment, where shifts change due to business needs and seasons
Must be able to work required overtime and fulfill on-call obligations
Candidates must live within a one hour commuting distance to the Customer Care Center
This position requires all candidates to pass the bilingual proficiency exam
Preferred
Excited to be a part of a team
Naturally curious and take pride in resolving issues
Kind and efficient
Empathetic and resourceful
Willing to make important decisions
Excellent at figuring out solutions to problems
Dependable to their core and have the tenacity to show up and work hard even when the going is tough
Self-aware and have the drive to take ownership of their career
Benefits
Competitive base salary
Annual incentive awards for eligible employees
Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being
Incentive program
Company
Georgia Power Company
Georgia Power provides electric power and energy services to Georgia businesses and residents. It is a sub-organization of Southern Company.
Founded in 1883
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$860MKey Investors
US Department of Energy
2024-10-21Grant· $160M
2023-11-07Debt Financing· $700M
2023-09-06Grant
Leadership Team
Latanza Adjei
SVP Customer Experience
Recent News
2025-12-15
Company data provided by crunchbase