Pye-Barker Fire & Safety · 11 hours ago
CED Agent- Customer Service
Ephrata, PA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrPye-Barker Fire & Safety is an industry-leading fire, life safety, and security company. The Customer Service Representative will interact with customers to address inquiries, resolve complaints, and create an effortless customer experience through various communication channels.
Building MaterialConstructionPublic SafetyReal Estate
Responsibilities
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services
Collects and enters orders for new or additional products or services
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Ensures that appropriate actions are taken to resolve customers problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Perform other duties assigned by management
Qualification
Required
High school diploma or equivalent
Customer service experience required
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Benefits
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Company
Pye-Barker Fire & Safety
Pye-Barker Fire & Safety is a construction company providing sprinkler installation & inspections and industrial cleaning services.
Founded in 1946
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-10Private Equity
2021-06-29Acquired
2016-06-10Private Equity
Leadership Team
John Pewthers
Chief Technology Officer (CTO)
Michael Bailey
Division Chief Financial Officer
Recent News
Company data provided by crunchbase