Driver Support Agent jobs in United States
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Fetch 📦 · 1 day ago

Driver Support Agent

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$19/hr - $19/hr

Fetch Package is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. As a Driver Support Associate, you will provide an unparalleled experience for our Drivers while investigating issues and providing solutions to enhance customer satisfaction.

Delivery ServiceLogisticsMobileReal EstateTransportation

Responsibilities

Respond to delivery partner inquiries on Gladly via phone, e-mail, text, and live chat
Relay operational issues with local warehouse teams and operations managers
Troubleshoot technical problems and deliver clear outcomes and solutions
Prioritize tasks in a fast-paced and high pressure environment
Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole
Communicate with a professional and friendly tone

Qualification

Customer experienceTechnical troubleshootingAnalytical skillsTime managementEmpathyWeb-based applicationsSmartphone applicationsCommunication skillsAdaptability

Required

A passion for creating an amazing customer experience
Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the customer
The ability to adapt to resolve potentially difficult situations
Strong analytical, listening, writing, and oral skills in English
Ability to learn web-based user support applications quickly
Dependable and punctual with time management skills
Flexible schedule, willing to work weekends
High level of comfort and familiarity with smartphone applications (iOS and Android)

Preferred

Undergraduate or equivalent degree preferred

Benefits

Medical
Dental
Vision insurance
401(k)
AD&D/STD/LTD
Paid time off

Company

Fetch 📦

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Fetch makes apartment package delivery convenient, reliable, and enjoyable for residents and onsite teams. To date, Fetch Package Inc.
dateFounded in 2016
location
Austin, Texas, USA
people-size201-500 employees
web-link
http://www.fetchpackage.com

Funding

Current Stage
Growth Stage
Total Funding
$172.52M
Key Investors
Rose Park AdvisorsSignature BankSignal Peak Ventures
2024-04-10Series Unknown· $23M
2023-11-26Series Unknown· $13.5M
2023-03-31Series Unknown· $15M

Leadership Team

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Michael Patton
Founder & CEO
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Boone Putney
Chief Technology Officer
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Recent News

PR Newswire
Fetch Announces Multi-Region Partnership With Alliance Residential to Provide Portfolio-Wide Valet Trash Services
2026-01-09
PR Newswire
Fetch Market expands to Houston this October, delivering groceries and daily essentials to residents at low prices in four hours or less
2025-10-15
PR Newswire
Fetch Delivers New Valet Trash Amenity for the Apartment Industry
2025-05-28
Company data provided by crunchbase