Tesla · 1 day ago
Customer Support Supervisor
Draper, UT
Full-time
Onsite
Mid Level
3+ years expTesla is a leading electric vehicle manufacturer, and they are seeking a Customer Support Supervisor to enhance the customer experience. The role involves managing day-to-day operations, developing team members, and driving continuous improvements in customer service.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Understand and own every aspect of your team’s performance including but not limited to Coaching, development, One on One and providing real time feedback
Effectively time manage, handle multiple priorities, organize workload, and meet deadlines
Responsible for driving continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams
Act as a champion of safety, efficiency, quality, and overall excellence in all your actions and decisions
Regularly give and receive feedback to peers, direct reports and managers. Lead by emanating positivity and accountability. Build and foster and environment of inclusivity, collaboration and diversity of thought
Work cross functionally to recommend and drive necessary process and system improvements for your dedicated region
Demonstrate fluency in all markets requirements and processes related to customer service and Roadside
Qualification
Required
3+ years of leadership experience in a call center or customer service industry
Exceptional written and oral communication skills
Ability to coach and cultivate a successful team without focusing on metrics
Flexible schedule and availability for assisting team 24/7
Knowledge of existing systems and process for the department in which applying
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
Ability to work evening hours, weekends, and holidays
Ability to problem solve, prioritize multiple projects, and adhere to business-critical deadlines
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase