San Diego County Bar Association (SDCBA) · 1 day ago
Lawyer Referral Information Specialist (Call Center, Inbound Calls, Bilingual English/Spanish)
San Diego, CA
Full-time
Onsite
Entry Level
1+ years expSan Diego County Bar Association (SDCBA) is seeking a Lawyer Referral and Information Specialist who will serve as the primary point of contact for individuals seeking legal assistance. This role involves responding to inquiries, assessing requests, and referring individuals to qualified attorneys while also managing administrative tasks to ensure smooth operations.
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Responsibilities
Respond to incoming calls and assist customers with their inquiries in a timely manner
Provide accurate information regarding our organization, programs, and services
Document customer interactions and maintain detailed records in our database
Utilize effective phone etiquette to ensure a professional interaction with each caller
Analyze customer needs and provide appropriate solutions or escalate issues as necessary
Collaborate with team members to improve service delivery and enhance customer satisfaction
Maintain up-to-date knowledge of company policies, procedures, and legal terminology
Demonstrated phone etiquette that reflects professionalism and empathy
Must possess a high-level of attention to detail
Must be able to answer phones and type simultaneously
Must have a strong work ethic and personal integrity
Must be able to work independently as needed
Must have reliable transportation and a strong track record of dependability
Qualification
Required
High School Diploma or GED required
Fluency in English and Spanish are required
Proficient in computer skills, including data entry and familiarity with call center practices
Ability to analyze situations effectively and provide solutions promptly
Must be able to sit for prolonged periods of time (this is a call center)
Minimum 1 year of call center or multi-volume line experience
Will be required to undergo background check and provide professional references
Demonstrated phone etiquette that reflects professionalism and empathy
Must possess a high-level of attention to detail
Must be able to answer phones and type simultaneously
Must have a strong work ethic and personal integrity
Must be able to work independently as needed
Must have reliable transportation and a strong track record of dependability
Preferred
AA or BA degree preferred
Knowledge of legal terminology is helpful
Company
San Diego County Bar Association (SDCBA)
The San Diego County Bar Association (SDCBA) is the largest and longest-running bar association serving the entire San Diego legal community.
11-50 employees
Funding
Current Stage
Early StageRecent News
San Diego Business Journal
2025-05-17
San Diego Business Journal
2025-05-17
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