Working Solutions · 17 hours ago
Remote Customer Support Representative
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrWorking Solutions is a company offering customer support services, and they are seeking a Remote Customer Support Representative to assist customers with a leading tax software. The role involves guiding customers through the software, answering questions, and providing support through various channels, all while working from home with a flexible schedule.
ConsultingCoworkingProfessional ServicesService Industry
Responsibilities
Support a leading tax software's customers by guiding them through the software, answering account questions, and helping them find prior returns
Assist customers via various support channels including phone support with video chat capability and traditional chat support
Qualification
Required
Sincere desire to assist the customer
Tech savvy and avid computer user
Ability to multi-task and navigate multiple systems
Communicate with a friendly tone and professional demeanor
Quiet, uninterrupted space
Organized desk area
Professional appearance (when on camera)
Personal computer (no tablet)
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection (no wi-fi or mobile internet)
Windows 11 operating system
Valid antivirus software installed, running and up to date
USB headset with microphone
A webcam
Benefits
Work from home
Company
Working Solutions
Working Solutions Provides Business Consulting Services.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Housatonic Partners
2021-01-12Private Equity
Leadership Team
Ashok Narayanan
Chief Technology Officer
Cathy Metry
Chief Financial Officer
Recent News
2024-01-15
Company data provided by crunchbase