Agile Resources, Inc. · 3 days ago
Technical Customer Support-SketchUp-100% REMOST CST or MST (36743722)
United States
Contract
Remote
Entry, Mid Level
2+ years expAgile Resources, Inc. is seeking a customer-focused Technical Customer Support Specialist to deliver friendly, empathetic, and professional support. In this role, you will help customers resolve technical, billing, and account-related issues while ensuring timely responses and accurate documentation.
EmploymentIT ManagementRecruitingStaffing Agency
Responsibilities
Engage with customers using clear, plain language to understand and resolve technical issues with products
Respond to ~25 email and ~10 phone requests per day while managing individual queues and backlogs
Assist with billing, invoicing, subscriptions, account authorization, downloads, installations, extensions, crashes, and bug tracking
Document all customer interactions, troubleshooting steps, and resolutions across all support channels
Apply knowledge base resources effectively and escalate issues when appropriate
Follow communication and incident protocols and stay current on products, systems, and promotions
Qualification
Required
Bachelor's degree or equivalent experience, with 2+ years in customer or technical support
Experience supporting customers via email, chat, and phone in a fast-paced environment
Strong communication, active listening, empathy, and problem-solving skills
Technical proficiency with software applications, computer systems, and Google Workspace
Excellent time management, attention to detail, and ability to remain professional under pressure
Comfortable working remotely with occasional in-office meetings
Preferred
Knowledge of 3D modeling, graphics processing, or energy performance
Background in Architecture, Engineering, Design, UX, or SaaS support
Experience with multiple operating systems and customer support tools
Company
Agile Resources, Inc.
Agile, a GEE Group Company (NYSE: JOB), is an innovative IT staffing and consulting firm that speeds time to talent by matching great people to great opportunities, enabling our clients to drive business results and create competitive advantage.
51-200 employees
H1B Sponsorship
Agile Resources, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2022 (5)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase