Georgia Department of Public Health · 2 days ago
Customer Service Representative II
Wilkinson County, GA
Full-time
Onsite
Entry Level
2+ years expThe Georgia Department of Public Health is dedicated to protecting lives and promoting healthy lifestyles in communities throughout the state. As a Customer Service Representative, you will provide professional service and ensure efficient front office operations at the Wilkinson County Health Department, supporting both clinical and administrative teams.
GovernmentHealth CareMedicalWellness
Responsibilities
Answer phones promptly, schedule appointments efficiently, and contact clients to confirm upcoming visits
Coordinate and manage client appointments while verifying demographics, eligibility, insurance coverage, and required documentation
Maintain accurate, confidential client records using EHR and scheduling systems in compliance with HIPAA regulations
Collect and process client fees, issue receipts, and maintain accurate financial records
Support nursing and clinical staff by preparing paperwork and assisting with daily front desk operations
Perform administrative and clerical duties including data entry, filing, scanning, and preparation of routine reports
Qualification
Required
High school diploma/GED
two (2) years of experience communicating information in a customer service setting
Benefits
Flexible schedule
Training opportunities
Health insurance
Employee retirement plan (ERS GSEPS)
Deferred compensation
13 paid holidays
Vacation and sick leave
Paid parental leave
Dental
Vision
Long-term care
Life insurance
Company
Georgia Department of Public Health
Georgia Department of Public Health focuses on preventing disease, nursing, pharmacy, clinical, and medical services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.18MKey Investors
Consumer Product Safety Commission
2024-07-02Grant· $0.18M
Leadership Team
Lee Wright
Chief Financial Officer
William E. Bell
Chief Financial Officer
Recent News
2025-01-29
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