INNIO Group · 1 day ago
Work Preparator
Texas, United States
Full-time
Hybrid
Mid Level
3+ years expINNIO Group is a company that provides affordable, reliable, and sustainable energy solutions. They are seeking a Work Preparator to support service operations for Jenbacher engines, ensuring all necessary parts and services are in place for field service events.
EnergyManufacturingOil and Gas
Responsibilities
Act as the assistant and representative to the Field Service Staff Manager
Identify and order required parts, tools, and third-party services using technical knowledge of service activities
Manage materials and external resources with cost-efficiency in mind
Monitor scheduled and unscheduled service resources to optimize utilization
Document all service events and tasks in Oracle ERP
Update unit BOMs promptly after service execution
Upload service-related data (e.g., POs, budgets, reports) into relevant systems
Ensure adherence to quality standards and EHS guidelines for internal and external resources
Ensure Field Service Technicians follow all processes and business standards
Handle customer interactions professionally and proactively
Track and document unplanned work during service events
Request quotes for transactional services
Contribute to service team KPIs and recommend operational improvements
Perform additional duties as needed to support business continuity and customer satisfaction
Qualification
Required
High school diploma or equivalent, combined with relevant technical/business experience
3-5 years of experience working on Jenbacher engines
Strong understanding of service operations across all product variants, including parts and equipment planning
Proficiency in Oracle ERP, Microsoft Office, and technical databases
Analytical mindset with troubleshooting capabilities
Proven customer service abilities and responsiveness to customer needs
Effective communication skills at the operational level, both internally and externally
Knowledge of customer requirements and service expectations
Willingness to travel up to 10% for site and vendor visits
Must be comfortable working independently in a remote environment
Must reside in the DFW/Abilene area
Preferred
Technical knowledge of reciprocating engines
Company
INNIO Group
INNIO Group is a global producer of reciprocating gas engines for power generation and mechanical drive.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-25Acquired
Leadership Team
Andrew Dawson, CPA
Chief Financial Officer, Waukesha Gas Engines
Martha Merrill
Executive Assistant to the CEO
Recent News
Morningstar.com
2025-12-12
2025-12-09
2025-11-08
Company data provided by crunchbase