Salesforce · 21 hours ago
VP, Customer Success Business Transformation
New York, NY
Full-time
Hybrid
Director/Executive
$213K/yr - $374K/yrSalesforce is the #1 AI CRM, focused on driving customer success through innovation and transformation. The VP of Customer Success Business Transformation will lead key programs to evolve customer success processes and systems, ensuring alignment with corporate goals while influencing cross-functional teams to achieve desired outcomes.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Build relationships and work cross-functionally across Customer Success functions, Technology, Sales Experience, Corporate Development, Security who are all part of the program value chain
Influence senior executives in order to drive program dependencies, clear roadblocks, and deliver to desired outcomes of the program
Lead a team of senior directors by providing thought leadership and partnership, elevating their work, clearing roadblocks
Clarify vision, problem statement, frameworks, workstreams for each program in order to keep all team members and stakeholders aligned
Create executive-facing presentations and co-present to executive leaders to get buy-in, decisions, funding, etc
Continuously improve programs and processes for scale and efficacy, listening to feedback from key stakeholders
Understand the business and future direction, do discovery and exploration on new and undefined transformation needs
Qualification
Required
Excellent communication skills
Strategic thinking, problem structuring and problem solving skills
Proven people leader
Strong EQ and collaboration skills
Experience managing programs and process improvement
Experience working for Enterprise Software companies
Experience in customer-facing planning and operations roles
Creative thinking and challenging the status quo
Managing with calm in stressful and ambiguous situations
High accountability and executing with urgency
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
Founded in 1999
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
Benzinga.com
2026-01-21
2026-01-20
2026-01-20
Company data provided by crunchbase