Continental · 1 day ago
Account Manager/Route Manager
Kokomo, IN
Full-time
Onsite
Senior Level
$65K/yr - $70K/yr
5+ years expContinental Services is a company focused on client satisfaction and service excellence. The Account Manager is responsible for building strong client relationships, managing contract life cycles, and ensuring compliance with merchandising standards.
AutomotiveManufacturingRetailTransportation
Responsibilities
Serve as a client advocate to ensure satisfaction and long-term retention
Proactively develop a deep understanding of client needs and goals
Implement a structured client onboarding and performance rhythm including consistent business reviews
Monitor and improve client engagement through surveys, feedback loops, and formalized communications
Create client-specific success KPIs and regularly update clients on progress
Lead a "Clients for Life" strategy to deliver a world-class customer experience
Manage onboarding and hand-offs from Sales to Operations, ensuring expectations are aligned
Ensure all Market Twenty 4 Seven and vending locations are merchandised according to company standards
Conduct regular audits of markets and vending operations to ensure brand consistency, freshness, product diversity, and compliance with merchandising standards
Collaborate with operational and marketing teams to optimize product selection based on customer preferences, leveraging our proprietary Market 24/7 technology
Actively participate in launching new installations and promotional activities
Manage the full contract lifecycle, including renewals, amendments, and renegotiations
Maintain contract records, key dates (e.g., expirations), and renewal pipelines via CRM and Smartsheets
Support the Contract Expiration Process by segmenting accounts, setting alerts, and participating in renewal planning
Participate in proposal development, financial proforma creation, and client presentations
Coordinate cross-functional teams (Sales, Marketing, Operations) to ensure contractual obligations are met and value is consistently delivered
Foster a positive, collaborative, and high-performance culture among drivers and field personnel
Lead the full employee lifecycle: recruiting, onboarding, training, coaching, and performance management
Implement incentive programs, mentorship models, and career pathways to boost retention
Serve as a role model by embodying Continental’s values of respect, integrity, and innovation
Qualification
Required
Bachelor's degree in Sales, Business, Marketing, or Supply Chain Management, or equivalent industry experience
5+ years' experience in food service, route management, or vending services
Strong proficiency with CRM systems, Microsoft Office, and communication tools
Exceptional ability to foster trust, credibility, and client satisfaction
Results-driven with a can-do attitude, flexible, and capable of balancing client and business needs
Valid Driver's License required; ability to operate a company vehicle
Strong physical ability to meet demands including lifting, standing, and walking
High energy, resilience, positive demeanor, and collaborative work style
Preferred
Prior B2B sales experience strongly preferred
Salesforce preferred
Benefits
Medical, dental and vision insurance
Life insurance
Disability insurance
Parental leave
401(k) with company match
At-work dining perks
Flexible schedules
Generous PTO
Total rewards program
Inclusive employee assistance program
Company
Continental
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-06-30IPO
Leadership Team
Aruna Anand
President and CEO, Continental Automotive, North America
Eva Lim
HRBP / Talent Acquisition & Employer Branding
Recent News
2026-01-07
2026-01-07
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2026-01-07
Company data provided by crunchbase