Visa · 1 day ago
Director, Solutions Management
Foster City, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$192K/yr - $308K/yr
10+ years expVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities. The Director, Solutions Management will be responsible for defining, governing, and operationalizing end-to-end service quality for money movement corridors, ensuring predictable and resilient performance for clients.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Establish and lead the end‑to‑end QoS function across NAVD, serving as the central intake and accountability point for all QoS initiatives
Own QoS frameworks, standards, and governance—including service definitions, measurement methodologies, and corridor performance criteria
Lead QoS assessments to ensure product and network viability, technical readiness, and compliance with latency, uptime, and resiliency expectations
Partner with strategic initiative projects such as Mission Control to formalize tracking structures, ensure milestone adherence, and drive timely escalations
Shape NAVD’s QoS strategy in partnership with Global Product, Network, and Architecture teams
Guide the design and enhancement of product and network capabilities required to meet corridor‑level service standards
Influence global roadmaps to embed QoS mechanisms such as improved routing, redundancy, error‑handling, and performance optimization
Publish and maintain corridor scorecards with clear latency, success rate, and error rate KPIs
Operationalize alerting, monitoring, and escalation frameworks across regions and internal/external partners
Drive consistent SLA adherence and work with internal operations teams to resolve issues impacting real‑time performance
Lead structured feedback loops with Sellers, Account Managers and Solution leads to identify QoS‑impacting issues and improvement opportunities
Partner with Sales, Solution Consultants, and CSMs to embed QoS insights in client engagements, improving pre‑sale confidence and post‑sale optimization
Manage joint QoS accountability with network and ecosystem partners to maintain reliability, reduce latency, and prevent service disruptions
Drive corridor activation readiness by ensuring QoS requirements are incorporated into solution design, partner onboarding, and testing
Reduce 'path to green' timelines through proactive identification of risks, bottlenecks, and remediation pathways
Ensure regional alignment on QoS standards, reporting, and escalation processes
Qualification
Required
10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Minimum 8 years of industry experience in product management, product development, and payments processing with expertise in product and feature launches
Leadership Experience with agile teams of product and solution managers
Well versed with money-movement with a special emphasis and subject matter expertise in debit, credit, cross-border money movement and digital products
Must have good knowledge of RTP, ACH processing, and card schemes with an emphasis on VisaNet and Visa Payments Limited (VPL) processing
Ability to handle projects with multiple workstreams, with proven leadership success over a wide variety of product business problems
Ability to structure, manage, and coordinate complex cross-enterprise projects and processes with multiple stakeholders
Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
Strong interpersonal and leadership skills to influence and build credibility as a peer
Demonstrated ability to collaborate and influence successfully within a highly matrixed organization
Team oriented, collaborative, and flexible, with excellent presentation skills, including strong oral and writing capabilities
Preferred
12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Knowledge of Restful APIs, ISO 8583, ISO 20222 preferred
Experience with direct interaction with clients in terms of product and/or technical solution engagements
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-22
2026-01-22
Small Business Trends
2026-01-22
Company data provided by crunchbase