Customer Success Specialist jobs in United States
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True Anthem · 11 hours ago

Customer Success Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
date0+ years exp

True Anthem is a VC-backed AI software company that has pioneered the use of artificial intelligence (AI) to help digital publishers. As a Customer Success Specialist, you will guide customers during their onboarding process and ensure they gain immediate value from the AI tools provided by the company.

AnalyticsArtificial Intelligence (AI)Content MarketingDigital MediaMarketing AutomationPublishingSaaSSocial Media Management

Responsibilities

Lead the initial onboarding process for new users, ensuring a smooth transition and high adoption of the True Anthem dashboard
Conduct initial investigations into customer inquiries to determine if they are related to user education, workflow preferences, configuration changes, or technical bugs
Facilitate delivery of product training and tool tutorials to ensure effective usage by the team and clients
Monitor customer usage and proactively reach out to provide "refresher" training for underutilized features
Create and maintain easy-to-understand "how-to" guides and one-sheets for non-technical audiences
Partner with the CSE L1 & L2 teams to ensure technical issues are routed correctly while maintaining a high standard of customer communication

Qualification

Customer success experienceWrittenVerbal skillsSocial media familiarityGoogle Suite proficiencyTeaching abilityAttention to detailTime managementAdaptability

Required

0–3 years of experience in customer success, technical support, marketing, communications, or a relevant field (preferably within media)
BA/BS degree required, preferably in Marketing/PR, Communications, Journalism, or English
Excellent written and verbal skills, with a natural ability to teach others and simplify complex concepts
Familiarity with major social media platforms such as Facebook, Instagram, X (formerly Twitter), and LinkedIn
Self-motivated with the desire and ability to learn and adapt quickly in a fast-paced environment
Proficient in the Google Suite of programs (Docs, Slides, Sheets) and/or Excel
Strong attention to detail and organized time management skills

Benefits

Equity
Full healthcare benefits (Medical PPO, Dental, Vision)
401K matching
Generous vacation policy

Company

True Anthem

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True Anthem is an AI-Powered Content Distribution Platform for publishers and media companies.
dateFounded in 2008
location
San Francisco, California, USA
people-size11-50 employees
web-link
http://www.trueanthem.com

Funding

Current Stage
Early Stage
Total Funding
$8.58M
2017-05-12Series Unknown· $1.5M
2016-05-19Series Unknown
2015-08-24Series Unknown· $1.6M

Leadership Team

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Chris Hart
CEO, Founder
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Company data provided by crunchbase