Filterbuy · 7 hours ago
Business Account Manager
United States
Full-time
Remote
Mid Level
$55K/yr - $55K/yrFilterbuy is a leader in the air quality and manufacturing world, seeking a Business Account Manager to manage relationships with clients and drive business growth. The role involves overseeing a portfolio of clients, identifying new business prospects, and developing strategies to maintain and expand relationships.
E-Commerce
Responsibilities
Responsible for developing and maintaining business account relationships, serving as the primary point of contact to grandfathered, existing accounts
Regular proactive outreach to business customers via phone or email efforts
Ownership of necessary follow up communications
Monitor slack, email and phone for client outreach. (see “ General Responsibilities ” below for sample inquiries)
Responsible for responding to incoming inquiries pertaining to customer needs in a timely and professional manner
Responsible for maintaining a level of business, system, process and procedure knowledge to communicate consistently and cohesively
User dashboard log in assistance and navigation
Review order status and providing updates on estimated shipping dates
Maintaining a working knowledge of lead time expectations via regular and direct plant communication
Use available resources to provide accurate estimated ship date
Provide Shipping/Tracking information
Use resources available both internal and external to review tracking data
Provide Fedex proof of delivery
Maintain a working knowledge of how to navigate and understand Fedex shipping status updates and proof of delivery documentation
Account maintenance and updates including:
Changes to tax exempt status
30 day term eligibility, approval and status updates
Update account contact information
Manage payment methods
Customer subscription maintenance
Answer basic billing questions Locating and providing receipts/invoices
Provide invoices/receipts
Liaison between clients and Accounts Receivable team when necessary
Record keeping
Vendor forms
Tax Exempt Documentation
Reseller certificates
Credit applications
Generate quotes/Place Orders
Review and process Purchase Orders
Order Cancellations
Special Shipping Instructions
Returns/replacements/refunds
General troubleshooting and problem resolution
Manage Incoming communications to general email/chat/department phone
Route inquiries to appropriate Sales or BAM representative
Qualify and assign incoming leads
Develop and maintain internal relationships with various departments/business partners to include:
Direct management/supervisory team
Business Team Colleagues
Accounts Receivable and Upper Management/Chief Financial Officer
Residential Customer Experience and C.E. Management Team
Business Marketing Lead
Plant Supervisory team and other key personnel at all plants/distribution centers
IT/ Development Team
Develop and maintain a working relationship with Fedex Partnership while upholding company standards and adhering to company policies/procedures
Access and use the Fedex Portal to communicate needs
Package Research
Delivery disputes/issues
Missing packages
Create and manage pick up requests
Shipping changes
Return to sender
Address corrections
Re-Route packages
Fedex delivery holds
Special instructions
File Loss Claims
Update the wholesale production queue data daily for Business team (generally assigned to one party)
Update Pipedrive with all deals both open and closed
Maintain adequate records in Pipedrive adhering to the data integrity requirements and expectations
Monitor plant channels to for tracking data where necessary
Attend Weekly meetings where requested (subject to change)
Periodic One on One meetings
Periodic BAM departmental meetings
Weekly Sales Meeting
Qualification
Required
Working knowledge of air filters and HVAC systems
Comprehensive knowledge of Pipedrive
Comprehensive knowledge of Supplybuy
Comprehensive knowledge of Django Admin and Customer Dashboard
Thorough Knowledge of Gmail and email systems
General knowledge of Just Call
General knowledge of ZoomInfo
General knowledge of Google Suite
General knowledge of Microsoft 360
General knowledge of Adobe Acrobate
Excellent Interpersonal Skills
Effective verbal and written communication skills
Effective presentation skills
Display empathy and courteousness
Active Listening skills
Ability to negotiate
Forward and strategic thinking
Professional and Polite demeanor
Display Integrity and Honesty
Rapport building capability
Time management
Self motivation and accountability
Analytical/Trouble shooting skills
Ability to problem solve
Organizational skills
Flexibility/Resiliency to interruptions
Attention to detail and accuracy
Ability to Multi-Task
Benefits
Competitive salary
Comprehensive benefits package including health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Company
Filterbuy
Filterbuy is a direct to consumer replacement air filter brand, headquartered in the Southeast of the United States and serving homes and businesses across the country.
Founded in 1958
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dusty Brock
Chief Financial Officer
Ilan Stern
Executive Assistant to Chief Executive Officer
Company data provided by crunchbase