Hampton Inn by Hilton · 15 hours ago
Sales Manager/Front Desk Supervisor
Austin, TX
Full-time
Onsite
Mid Level
$18/hr - $20/hrHampton by Hilton is seeking a highly motivated Front Desk Supervisor who also functions as a Sales Manager to join their hospitality team. This role involves engaging with guests, actively selling rooms, and supervising front desk operations while supporting the team on the floor.
Hospitality
Responsibilities
Actively work front desk shifts while supervising daily operations
Lead by example with hands-on guest service and professionalism
Supervise and support front desk staff during assigned shifts
Handle guest concerns, escalations, and service recovery
Ensure brand standards, policies, and procedures are followed
Train, coach, and mentor front desk team members
Complete nightly reports and operational handoffs
Actively sell rooms, upgrades, and hotel services while on shift
Build relationships with local businesses, corporate clients, and repeat guests
Assist with group bookings, negotiated rates, and sales follow-ups
Identify opportunities to drive occupancy and revenue during assigned shifts
Support hotel sales initiatives and collaborate with management on targets
Must be willing to work evenings, late nights, weekends, and holidays
Schedule is designed to complement the General Manager’s hours
Flexibility and reliability are essential
Qualification
Required
Previous hotel front desk experience required
Excellent guest service and communication skills
Comfortable making decisions independently while supporting team members
Organized, dependable, and detail-oriented
Hospitality-first mindset is a must
Must be willing to work evenings, late nights, weekends, and holidays
Flexibility and reliability are essential
Preferred
Supervisory experience preferred
Hospitality sales experience strongly preferred
Bilingual preferred (Spanish/English strongly desired)
Benefits
Competitive pay with growth opportunities
Hands-on leadership role with real operational impact
Opportunity to develop both sales and management skills
Supportive management environment
Dynamic, guest-focused workplace
Company
Hampton Inn by Hilton
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Justin Bacall
Operating Partner at Hampton Inn Saline
Mac Patel
Managing Partner
Recent News
2024-04-06
2024-04-06
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