Stefanini North America and APAC · 1 day ago
Business Data Analyst II
United States
Full-time
Remote
Entry, Mid Level
2+ years expStefanini North America and APAC has been enhancing IT operations for over 30 years. The Business Data Analyst II will analyze complex business problems using data to provide insights, create recommendations, and facilitate data-driven discussions with stakeholders.
Information TechnologyOutsourcing
Responsibilities
Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers
Identifies and interprets trends and patterns in datasets to locate influences
Create recommendations and strategic/tactical plans based on business data and industry knowledge
Create specifications for visualizations and analysis based on business needs and required or available data elements
May provide consultation to users and lead cross-functional teams to address business issues
May directly produce datasets and reports for analysis using system reporting tools
Requires knowledge and experience in own discipline
Analyzes possible solutions using standard procedures
Receive a moderate level of guidance and direction
Build collaborative working relationships internally and externally
Attendance and schedule adherence are requirements of this position
Serve as a strategic analytics consultant to stakeholders, translating business challenges into data-driven opportunities
Collaborate with ServiceDesk SME team for context, insight, and environmental awareness to better illustrate analytics
Deliver tailored insights (weekly/monthly) that focus on operational KPIs, backlog trends, service level performance, and business-impacting issues
Facilitate regular data-driven discussions with service managers to ensure alignment between analytics outputs and stakeholder priorities
Perform ticket and volume trend analysis to surface opportunities for automation, proactive support, or process refinement
Provide root cause analysis support and proactively identify areas where analytics can inform experience improvement or service design decisions
Manage and evolve analytics specific to stakeholder needs, ensuring consistent delivery of high-quality, timely, and relevant analytics
Leverage AI and machine learning techniques to identify trends, detect anomalies, and generate insights for stakeholders
Qualification
Required
Experience mining data from various sources
Skills using a variety of statistical and business intelligence tools, including Minitab, Excel, R, SQL, Business Objects, Power BI, Tableau, Qlik Sense, Python, and SAS Business Intelligence
Good English communication skills - ability to communicate thoroughly through verbal and written mediums
Knowledge of ticketing tools such as CA, Unicenter, ServiceNow, Remedy, Siebel, CRM etc
Basic knowledge on ITIL version 3 frameworks (Incident Life Cycle Management)
Ability to observe, asks questions, listen actively, and give and accept feedback effectively
A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment
Familiarity of computers and infrastructure level technical terms
Ability to work autonomously
Flexibility in assigned working hours
Time management and follow-up skills with ability to plan, organize, and prioritize a large workload, and handle several tasks simultaneously
An understanding and observance of strict confidentiality policies and standards
Attendance and schedule adherence are requirements of this position
Knows and applies fundamental concepts, practices and procedures of particular field of specialization
May develop advanced skills using tools and equipment appropriate for the position or specialization
Using established procedures and working under immediate supervision, performs assigned tasks
Work is routine and instructions are usually detailed
Preferred
Bachelor's degree or equivalent work experience preferred
Typically requires a minimum of 2 years of related experience
Company
Stefanini North America and APAC
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.
10001+ employees
H1B Sponsorship
Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (13)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Spencer Gracias
CEO, North America/APAC
David Gawenda
Chief Operating Officer NA/APAC Region
Recent News
DBusiness Magazine
2025-12-30
Business News Americas
2025-12-13
2025-11-04
Company data provided by crunchbase