Ontic · 3 days ago
Principal Success Manager
United States
Full-time
Remote
Lead/Staff
10+ years expOntic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster. They are seeking a Principal Success Manager to manage strategic accounts, guiding clients through their lifecycle post-sale and ensuring they maximize the value of the Ontic platform.
Information TechnologySaaSSecuritySoftware
Responsibilities
Own the strategic relationship with a portfolio of high-value Fortune 500 clients
Serve as the main point of contact post-sale, ensuring alignment with client business objectives
Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity
Drive platform adoption, ensuring clients realize measurable business value
Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs
Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth
Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders
Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes
Forecast, manage, and own renewals, ensuring seamless continuation of service
Partner with Sales to identify expansion opportunities and co-create account growth strategies
Track account health signals and proactively mitigate risks to retention
Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives
Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation
Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability
Help define and refine playbooks, onboarding frameworks, and client communication models
Qualification
Required
10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts
Proven track record of managing complex, high-touch client relationships and delivering strategic value
Strong executive presence with the ability to engage and influence C-suite stakeholders
Confident leading both strategic planning and hands-on tactical execution
Exceptional communication, facilitation, and presentation skills
Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions
Consultative mindset with strong business acumen and problem-solving skills
Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus
Willingness to travel up to 30%, based on business needs
Preferred
Added bonus would be experience in the corporate security space
Benefits
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Company
Ontic
Ontic’s Connected Intelligence Platform centralizes security operations and data into one system of record.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$286.65MKey Investors
Kohlberg Kravis RobertsJMI EquityFelicis
2025-08-21Series C· $230M
2021-11-16Series B· $40M
2020-04-30Series A· $12M
Leadership Team
Thomas Kopecky
Co-Founder & Board of Directors
Vipul Garg
Senior Director of Engineering
Recent News
Crunchbase News
2025-10-17
Company data provided by crunchbase