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12twenty · 2 days ago

Technical Customer Support Representative

Santa Monica, CA

Full-time

Onsite

Entry, Mid Level

$55K/yr - $60K/yr

2+ years exp

12twenty is the leading platform for employers to connect with elite early career professionals. They are seeking a highly motivated and technically proficient Technical Customer Support Representative to manage and resolve a high volume of support tickets while providing excellent customer service.

B2BCareer PlanningHuman ResourcesInternetRecruitingSaaSSoftware

Responsibilities

Efficiently manage and resolve a high volume of technical support tickets

Provide friendly, professional customer service while troubleshooting issues related to APIs, SSO, and data integration

Learn and master new tools quickly to stay current with evolving product offerings

Collaborate with internal teams to escalate and resolve complex technical issues

Bring an outside perspective to assess ticket volume and workflows

Work closely with junior technical account managers and team members to build a seamless support process

Qualification

Technical support experienceAPIsSSOData integrationCommunication skillsProblem-solvingCustomer-centric approachGrowth mindset

Required

2-3 years of experience in a technical support role, ideally in a tech company

Strong technical aptitude with experience handling APIs, SSO, and data integrations

Excellent communication skills with the ability to translate technical details into clear, customer-friendly responses

Ability to manage high ticket volume while maintaining a personable and customer-centric approach

Growth mindset with a passion for learning new tools and technologies

Preferred

Experience in higher education support is a plus but not required

Benefits

Medical, dental, and vision benefits

401(k)

Paid time off

Competitive salary

Generous PTO policy

Full benefits, including 401(k)

Regular team happy hours and activities

Remote work flexibility

Company

12twenty

The #1 place where elite college students get hired

Founded in 2010

Santa Monica, California, USA

51-200 employees

http://www.12twenty.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

Key Investors

Lighthouse Capital Management

2015-03-01Series A

Leadership Team

Kenny Berlin

CEO

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Company data provided by crunchbase