Cherokee Federal · 1 week ago
Service Desk Support Specialist Tier 2
Dahlgren, VA
Full-time
Onsite
Mid Level
$85K/yr - $85K/yr
3+ years expCherokee Federal is a trusted partner for federal clients, providing comprehensive technical support. As a Tier 2 Service Desk Support Specialist, you will ensure the smooth operation of critical systems and infrastructure, interfacing with support service groups and providing hardware and software support.
GovernmentNon ProfitProfessional ServicesPublic Relations
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Interfacing with support service groups to ensure proper escalation during outages or periods of degraded system performance
Providing support services for hardware and software problems, utilizing hardware and software testing tools and techniques
Assisting with the installation of associated hardware and providing LAN server support
Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks
Escalating hardware repair/replacement issues to contracted hardware vendors, when applicable
Facilitating development and provision of as-built diagrams and documentation such as layout drawings, power drawings, engineering specifications, and floor plans
Ensuring compliance with Department of Defense and Command's Cyber Security policies and processes
Providing desktop support and applying your experience and knowledge to contract-defined requirements
Performs other job-related duties as assigned
Qualification
Required
US Citizen
Active TS/Sensitive Compartmental Information (SCI) clearance
Ability to obtain a Special Access Program (SAP) clearance
Readily accessible archival copy of the most recently completed SF86
Security+ certification (or higher) for IAT II certification
Compliance with DoD and Command's Cyber Security policies
Obtain and remain current with technical and management certifications as per DoDM 8140.03
Successful completion of privileged user account exam covering relevant material and maintain standards and requirements for administrative accounts
Possess and apply comprehensive knowledge across key tasks and high-impact assignments
Experience in computer set-up, configuration, and troubleshooting
Training and certifications in automated help desk management systems
Three to seven (3-7) years of help desk experience or in a related technical field of experience
Familiarity with software associated with the Standard Desktop Configuration (e.g., MS Office, Adobe, authorized Web Browsers)
Must pass pre-employment qualifications of Cherokee Federal
Benefits
Medical
Dental
Vision
401K
And other possible benefits as provided
Company
Cherokee Federal
Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly build innovative solutions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Clint Bickett
Chief Operating Officer
Charity Mackenzie
Executive Staff Coordinator to VP of HR and CIO
Recent News
2025-11-18
2025-09-02
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