Precision Metrology, Inc. · 4 days ago
Onsite Account Manager
San Jose, CA
Full-time
Onsite
Mid LevelTrescal is a growing company and the premier independent calibration, repair, and asset services provider in the U.S. They are seeking an Onsite Account Manager to manage calibration efforts at key customer locations in Palo Alto and San Jose, ensuring customer satisfaction and efficient service delivery.
Machinery ManufacturingManufacturing
Responsibilities
Account Manager is a full-time assignment requiring management of calibration efforts at key customer locations in Palo Alto and San Jose
On all weekdays, whether on-site or off-site, the representative will be available to all customer & Trescal personnel by telephone or e-mail
Reports weekly on number of calibrations completed, tasks completed from previous week, tasks scheduled for current week, issues, and accomplishments
Runs weekly/monthly/quarterly review meetings with customer – as required – which includes key customer contacts & Trescal representatives and is driven by published agenda (e.g., on time calibration percentage, number units out of calibration, number units calibrated this week & last week, out of tolerance statics, etc.)
Coordinates all aspects of calibration with customer's Metrology Manager, associated calibration custodians, and Subcontracts Administrator
Coordinates meeting with customer and Trescal representatives and management upon request
Works to ensure a high level of on time calibration
Runs recall analysis and proactively works recall list with calibration custodians to schedule calibrations
Performs contract changes as needed and supports customer with “new” equipment additions getting onboarded into the calibration database
Works with Trescal’s contracts department to evaluate capabilities for new test equipment
Maintains a list of all active units on the calibration program and database
Trains customer calibration custodians on Trescal portal
Drives increase in Trescal’s capabilities as required by customer reducing the amount of work sent to OSS. Provides customer equipment documentation, discusses requirements, and helps Trescal identify standards & process needs
Works with Trescal’s field service coordinator to ensure all “Field” units are loaded into field service calendar and communicated properly to customer
Tracks turnaround time (TAT) and reports statistics to customer
Works for continuous process improvements
Serves as the main point of contact for service-related issues and escalates problems as appropriate
Provides support to customer during Internal & External audits
Works to resolve billing issues, as necessary
Participates in training of backup staff on specific customer account management duties
Works with purchasing to monitor outside services (OSS) to ensure lowest cost & quickest turnaround
Tracks and supports Rental requests to ensure communication is provided in a timely manner; monitoring the process from request to delivery
Acts as the liaison between customer and Trescal
Qualification
Required
Ability to represent Trescal in a professional manner
Ability to regularly drive between customer sites and Trescal Silicon Valley
Must be available to start no later than 8:00 am, Monday through Friday
Strong oral and written communication skills
Strong interpersonal skills and professional phone etiquette
Ability to work and collaborate with various departments at customer locations to address concerns as quickly as possible, utilizing all resources available
Must have the ability to work under pressure and have the flexibility to adapt to various Laboratory & Sales requirement and deadlines
Extensive knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
Ability to multi-task with strong organizational skills and in a fast-paced environment
Must have strong typing skills
Cross-functional team participation is required
Strong working knowledge on the use of database systems, including data entry, report generation, and maintenance of database integrity
Preferred
Military background preferred (but not required)
Benefits
Paid time off
401k plan
Career development opportunities
Referral bonuses
Dental
Vision
Employee Assistance Program
Basic Life/AD&D Insurance
Long Term Disability Insurance
Short-Term Disability Insurance
Company
Precision Metrology, Inc.
Trescal provides calibration solutions globally
Founded in 1980
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-09-01Acquired
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