Cloudflare · 1 week ago
Manager, Customer Success
Austin, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expCloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites. They are seeking a Manager for their Customer Success team to ensure customer satisfaction and drive the adoption of Cloudflare's solutions by mentoring Customer Success Managers and collaborating with various teams.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Lead and mentor a team of Customer Success Managers, providing guidance and support to ensure successful client engagements
Develop and execute strategies to drive customer adoption, retention, and satisfaction across all solution areas
Collaborate with Sales, Product Management, and Engineering teams to align customer success initiatives with business objectives
Establish and track key performance metrics to evaluate team performance and identify areas for improvement
Act as a point of escalation for complex customer issues, working closely with internal teams to ensure timely resolution
Foster a culture of continuous learning and development within the customer success team
Stay informed about industry trends and best practices in customer success, and incorporate insights into team strategies
Be the voice of the customer and your team, leveraging your expertise to inform product development through strong partnerships with product and engineering teams
Qualification
Required
5+ years of experience in customer success in a related industry
3+ years of experience in a leadership or management role, preferably collaborating with internal and external technical stakeholders
Experience working with CTOs, CISOs and CIOs at large multinational/enterprise companies
Proven leader and motivator with experience building and leading growing customer success organizations
Experience supporting organizations with complex team structures and architectures
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Proven track record of driving customer success and achieving business outcomes
Experience working with cross-functional teams to deliver solutions that meet customer needs
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
Preferred
Experience serving in a CSP (Cloud Service Platform), Security and Networking company will be a huge plus
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-24
2026-01-23
2026-01-20
Company data provided by crunchbase