YoungWilliams · 5 days ago
Customer Service Representative, LA Department of Revenue
Bossier City, LA
Full-time
Onsite
Entry Level
1+ years expYoungWilliams represents the Louisiana Department of Revenue, seeking a Customer Service Representative to provide timely and accurate information regarding taxes and fees. The role involves handling customer inquiries, conducting account analysis, and ensuring compliance with tax laws and departmental policies.
Child CareConsultingCustomer ServiceGovernment
Responsibilities
Handles customer inquiries which requires knowledge of the tax laws and departmental policies and procedures. In addition, knowledge of the LDOR information system (DELTA), LDOR filing and payment applications, and LDOR's website would be a plus
Conducts detailed analysis of accounts for which returns have been processed, including researching the history on the taxpayer's account to provide accurate information and instructions
Reviews original and amended tax returns to ensure changes are in compliance with the current tax laws. Corrects returns that are not in compliance and notifies the taxpayer
Calculates correct taxes, penalty, interest, and fees due based on applicable knowledge of the specific tax
Confers with and educates taxpayers or tax professionals in the use of LDOR filing and payment applications, LDOR's website, use of the proper form(s), applicable tax laws, and departmental policies
Corrects records held within LDOR's information system (DELTA) to accurately reflect amounts reported and due. In addition, it may require eliminating assessments issued in error, correcting data entry errors, and online entry of returns
Completes mandatory training requirements within the established deadlines
Regular and timely attendance
Other duties as assigned
Qualification
Required
Minimum Qualification - One year of college or business school preferred or equivalent work experience in a business-related curriculum
Strong computer skills and typing proficiency required
Must be able to type at least 30 words per minute
Handles customer inquiries which requires knowledge of the tax laws and departmental policies and procedures
Conducts detailed analysis of accounts for which returns have been processed, including researching the history on the taxpayer's account to provide accurate information and instructions
Reviews original and amended tax returns to ensure changes are in compliance with the current tax laws
Corrects returns that are not in compliance and notifies the taxpayer
Calculates correct taxes, penalty, interest, and fees due based on applicable knowledge of the specific tax
Confers with and educates taxpayers or tax professionals in the use of LDOR filing and payment applications, LDOR's website, use of the proper form(s), applicable tax laws, and departmental policies
Corrects records held within LDOR's information system (DELTA) to accurately reflect amounts reported and due
Completes mandatory training requirements within the established deadlines
Regular and timely attendance
Other duties as assigned
Preferred
One year of call center or customer service experience or in which clerical work was a major duty
Familiarity with tax laws or accounting/bookkeeping or banking is a plus, but not required
Company
YoungWilliams
YoungWilliams offers various tools and technology to government agencies to improve their quality of services for child support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Tidwell, MBA
Chief Technology Officer
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