The Peterson School · 2 days ago
Field Service Supervisor
Needham, MA
Full-time
Onsite
Mid Level
3+ years expCoca-Cola Beverages Northeast is seeking a Field Service Supervisor to oversee equipment service operations within an assigned territory. This role involves leading a team of service technicians, ensuring high-quality service delivery, and collaborating with internal and external stakeholders to meet service needs and enhance customer satisfaction.
EducationTraining
Responsibilities
Lead, coach, and develop a high performing team of service technicians responsible for servicing Coca-Cola’s cold drink equipment
Oversee daily service operations, including reactive and planned work orders, scheduling, and preventive maintenance activities
Monitor equipment performance to maximize uptime, minimize service disruptions, and ensure maintenance standards are met
Promote a culture of accountability, safety, and continuous improvement across all service activities
Troubleshoot complex issues and provide hands-on support when required
Manage service parts and supplies inventory levels to ensure readiness and operational efficiency
Build and maintain strong relationships with customers, including retail partners and foodservice establishments, to understand needs and address service-related issues promptly and effectively
Track and analyze service performance metrics, reporting progress toward operational and strategic goals
Identify opportunities for process improvements and implement initiatives to enhance productivity, quality, and safety
Ensure compliance with company policies, safety standards, and regulatory requirements
Qualification
Required
High school diploma, GED or equivalent required
Solid understanding of mechanical and electrical systems, with experience in troubleshooting and repairing equipment
Strong leadership and supervisory skills with the ability to motivate and develop teams
Proficiency in computer skills, including MS Office and service management software
Comfortable working in various environmental conditions, including indoor and outdoor settings, as well as in confined spaces
Must have the ability to maneuver equipment in order to perform mechanical services
Ability to lift and carry up to 50 pounds
Valid driver's license and driving record within company's MVR policy guidelines
Preferred
Bachelor's degree preferred
Refrigeration / HVAC trade or vocational certification preferred
3+ years of refrigeration or HVAC experience preferred
Company
The Peterson School
The Peterson School provides students with the most complete training programs, including both theory & hands-on training in laboratories.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase