VectorUSA · 11 hours ago
Service Desk Agent
Torrance, California
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrVectorUSA is an IT services company looking for a passionate individual to join as a Service Desk Agent. This role involves monitoring critical systems, managing incidents, and ensuring effective communication with customers and engineers during overnight shifts.
SecuritySoftwareWireless
Responsibilities
Monitor multiple event management systems for alerts and anomalies in customer IT environments
Review and respond to customer emails and system-generated notifications
Accurately document events, incidents, and resolutions using a service ticketing system
Follow defined workflows and escalation procedures to resolve or forward incidents
Make and receive calls related to service requests, outages, or status updates
Notify customers and internal stakeholders through formal communications
Identify process gaps and contribute to improvements in service documentation and workflows
Collaborate with engineers and team leads to support critical infrastructure events
Adhere to varies schedules weekdays and weekend coverage
Perform other operational or administrative tasks as assigned
Qualification
Required
Availability to work varies schedules weekday and weekends
In-office attendance required at our Torrance, CA
Must be legally authorized to work in the United States
Preferred
High school diploma or equivalent preferred
Prior experience in a help desk or technical support role is beneficial but not required
Strong interest in IT systems, infrastructure, or support services
Benefits
Medical, dental, and vision coverage
Paid holidays and vacation
401(k) with company match
Access to mentorship, career development, and training certifications funded by VectorUSA.
Company
VectorUSA
VectorUSA is a technology and managed IT services company that designs, builds and maintains data, voice, and video networks.
Founded in 1988
201-500 employees
H1B Sponsorship
VectorUSA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase