Continental · 1 day ago
Account Manager/Route Manager
Muncie
Full-time
Onsite
Mid, Senior Level
$65K/yr - $70K/yr
5+ years expContinental is a company that prioritizes client relationships and service standards. The Account Manager/Route Manager will be responsible for maintaining strong client relationships, ensuring compliance with merchandising standards, and managing contract life cycles to drive customer retention.
Food and Beverage
Responsibilities
Serve as a client advocate to ensure satisfaction and long-term retention
Proactively develop a deep understanding of client needs and goals
Implement a structured client onboarding and performance rhythm including consistent business reviews
Monitor and improve client engagement through surveys, feedback loops, and formalized communications
Create client-specific success KPIs and regularly update clients on progress
Lead a 'Clients for Life' strategy to deliver a world-class customer experience
Manage onboarding and hand-offs from Sales to Operations, ensuring expectations are aligned
Ensure all Market Twenty 4 Seven and vending locations are merchandised according to company standards
Conduct regular audits of markets and vending operations to ensure brand consistency, freshness, product diversity, and compliance with merchandising standards
Collaborate with operational and marketing teams to optimize product selection based on customer preferences, leveraging our proprietary Market 24/7 technology
Actively participate in launching new installations and promotional activities
Manage the full contract lifecycle, including renewals, amendments, and renegotiations
Maintain contract records, key dates (e.g., expirations), and renewal pipelines via CRM and Smartsheets
Support the Contract Expiration Process by segmenting accounts, setting alerts, and participating in renewal planning
Participate in proposal development, financial proforma creation, and client presentations
Coordinate cross-functional teams (Sales, Marketing, Operations) to ensure contractual obligations are met and value is consistently delivered
Foster a positive, collaborative, and high-performance culture among drivers and field personnel
Lead the full employee lifecycle: recruiting, onboarding, training, coaching, and performance management
Implement incentive programs, mentorship models, and career pathways to boost retention
Serve as a role model by embodying Continental’s values of respect, integrity, and innovation
Qualification
Required
Bachelor's degree in Sales, Business, Marketing, or Supply Chain Management, or equivalent industry experience
5+ years' experience in food service, route management, or vending services; prior B2B sales experience strongly preferred
Strong proficiency with CRM systems (Salesforce preferred), Microsoft Office, and communication tools
Exceptional ability to foster trust, credibility, and client satisfaction
Results-driven with a can-do attitude, flexible, and capable of balancing client and business needs
Valid Driver's License required; ability to operate a company vehicle
Strong physical ability to meet demands including lifting, standing, and walking
High energy, resilience, positive demeanor, and collaborative work style
Benefits
Medical, dental and vision insurance
Life insurance
Disability insurance
Parental leave
401(k) with company match
At-work dining perks
Flexible schedules
Generous PTO
Total rewards program
Inclusive employee assistance program
Wellness programming
On-the-job training
Corporate-hosted courses
Certifications
Team events
Company
Continental
The Great Lakes Food & Beverage Leader Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Heritage Capital
2025-01-30Debt Financing
2024-11-13Acquired
2017-02-22Private Equity
Leadership Team
Julia Kellogg
Chief People Officer
Recent News
Private Equity News
2024-11-15
Business Wire
2024-02-06
Company data provided by crunchbase