Empyrean · 5 hours ago
Client Experience Internship
Minneapolis, 15 S 5th St, Minneapolis, Minnesota, United States of America
Internship
Onsite
InternEmpyrean is a company focused on enhancing client experience, and they are seeking a Client Experience Intern to support their Client Experience team. This role involves assisting with client satisfaction and retention goals, managing client reporting, and collaborating with various functions to ensure a consistent client journey.
ComplianceEmployee BenefitsHuman ResourcesSoftwareWellness
Responsibilities
Support the enablement of client success by supporting CXT team members with reporting and coordination
Ensure enhanced revenue opportunities are created in Salesforce and revenue estimates are accurate
Provide auditing of client data to ensure fields are updated with accurate information and tie to Salesforce reporting
Provide auditing support for the client resource contacts and ensure consistency between internal tools to increase communication effectiveness
Provide ongoing assistance and coordination for primary governance meetings for Strategic and Enterprise clients
Assist with creating client presentations by gathering information related to their ongoing KPIs, SLA, data analytics, upcoming projects
Complete tracking of enhanced revenue including the entry of Salesforce Opportunities, data updates, revenue estimates, and follow through to ensure invoicing occurs as expected
Update and maintain internal content management solutions
Support the renewal process by providing ongoing renewal reporting and updates, coordination of the amendment creation, ensuring invoices are updated as expected. Recording revenue increases for reporting as part of the enhanced revenue process
Partner with marketing to ensure CXT collateral needs are updated as needed and available to support client conversations and ongoing meetings
Perform other tasks as assigned in support of the Client Experience team as well as participating in special projects as required
Qualification
Required
To qualify for this internship, applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior
Also, accepting recent graduates (May 2025 or later)
Excellent oral and written communication skills
Ability to meet deadlines, work independently and demonstrated ability to be detail-oriented
Proficiency in Microsoft Office Suite
High attention to detail and ability to simultaneously coordinate and advance multiple projects and initiatives
Student working towards a Bachelor or Master of Science in Business Administration, Communications, or related field
Cumulative GPA of 3.0 or greater
Company
Empyrean
Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$52.99MKey Investors
FTV Capital
2019-11-25Acquired
2015-04-10Series Unknown· $10M
2013-02-27Series Unknown· $41.19M
Leadership Team
Kelly Clark
Chief Information & Technology Officer
Recent News
2024-01-20
Company data provided by crunchbase