K2United · 2 days ago
IT Technician
College Station, TX
Full-time
Onsite
Entry, Mid Level
$45K/yr - $55K/yr
2+ years expK2United is an organization that provides advisory services in cyber risk management and online education for workforce readiness. In this role, you will be responsible for resolving IT support tickets, ensuring employee productivity, and maintaining secure and reliable workstations.
Cyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Restore employee productivity by resolving IT support tickets efficiently using documented procedures
Provide clear, professional communication to users regarding issue status, timelines, and next steps
Support secure and reliable workstations through patching, maintenance, and compliance checks
Prepare and provision devices and system access to ensure smooth employee onboarding and offboarding
Administer user accounts and access in Microsoft 365 and Entra ID according to approved requests
Maintain accurate IT asset records throughout the device lifecycle
Document troubleshooting steps, resolutions, and outcomes to support knowledge sharing and audits
Escalate out-of-scope or blocked issues with complete context to ensure timely resolution
Qualification
Required
2+ years of experience in an IT support, service desk, or help desk role
Experience working in a ticket-based IT support environment
Hands-on experience with Microsoft 365 user administration (licensing, mailboxes, access changes)
Experience supporting Windows and/or macOS workstations
Strong written and verbal communication skills
Ability to work onsite in College Station, Texas
Preferred
Experience with Jira Service Management or similar ITSM tools
Experience with endpoint management tools such as Intune and/or Jamf
Familiarity with Microsoft Entra ID or Active Directory
Experience supporting employee onboarding and offboarding
Basic scripting or PowerShell experience
Familiarity with IT documentation and escalation processes
Benefits
401(k) plan with employer matching contributions
Low-cost, comprehensive medical benefits for employees and their families
Flexibility for those needing time off for jury duty, voting, military leave, etc.
Wellness stipend program (includes fitness reimbursement program)
Professional development assistance
Casual dress work environment
Technical training and certifications as required
Any of our CareerSafe Online training courses for free to employees and their immediate family
Company
K2United
When Knowledge2Share was created 25 years ago, the startup was driven forward by passionate individuals who valued internal drive to innovate.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Henderson (I/D)
Chief Product Officer
Company data provided by crunchbase