Homebase · 4 days ago
Customer Support Representative (Hybrid)
Houston, TX
Full-time
Hybrid
Entry Level
1+ years expHomebase is a company dedicated to helping small businesses thrive through their innovative app and services. The Customer Support Representative will serve as a frontline advocate for customers, providing thoughtful support, onboarding guidance, and consultative recommendations to enhance their experience with Homebase.
AppsHuman ResourcesProfessional ServicesSoftware
Responsibilities
Support customers via live chat, email, and phone, delivering a thoughtful, solution-oriented experience
Understand customer needs and guide them toward the right Homebase features or plans
Educate customers on product functionality and best practices to drive successful onboarding
Handle a high volume of daily interactions while meeting performance metrics (efficiency, CSAT, call time, sales outcomes)
Use AI-enabled tools to assist with issue resolution, documentation, and productivity
Accurately document customer interactions and outcomes in internal systems
Stay current on Homebase product updates and process changes
Participate in team meetings, training sessions, and knowledge sharing
Take ownership of your results, learning from feedback, and continuously improve
Qualification
Required
1–3 years of customer service, support, sales, or call-center experience
Strong written and verbal communication skills
Comfort navigating web and mobile applications
Ability to manage time, stay organized, and adapt in a queue-based environment
Willingness to learn and use AI tools as part of daily workflows
A growth mindset, curiosity, and a strong sense of accountability
Preferred
SaaS experience is a plus, not required
Payroll, time tracking, or financial software experience is a plus
Benefits
Stock options + 401(k) with 4% match
Medical, dental, and vision coverage + FSA options
20 days PTO (hourly) + company holidays
Up to 12 weeks of paid parental leave (after 6 months of service)
Life insurance + short/long-term disability coverage
Work From Anywhere Month + meeting-free weeks yearly
Meals provided, commuter benefits, team offsites, and Customer Days
Company
Homebase
Homebase is a software application that provides tools for employee scheduling, time tracking, communication, and task management.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$189MKey Investors
L CattertonBank of America Breakthrough LabNotable Capital
2024-04-03Series D· $60M
2023-05-16Non Equity Assistance
2021-11-15Private Equity· $30M
Leadership Team
John Waldmann
Founder & CEO - We're hiring!
Philip Moon
CFO
Recent News
The Independent
2025-12-29
London Evening Standard
2025-12-29
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