TGW Logistics · 12 hours ago
Regional Onsite Services Manager
Grand Rapids, MI
Full-time
Onsite
Senior LevelTGW Logistics is seeking a Regional Onsite Services Manager who will manage multiple Site Engineering Managers at customer facilities. This role involves overseeing contracts, developing customer relationships, and coordinating with internal departments to enhance sales opportunities.
LogisticsSupply Chain ManagementWarehouse Automation
Responsibilities
Supervises a team of Site Engineering Managers located at each customer facility within designated region
Oversees customer contracts and analyzes performance towards contracted KPIs. Supports onsite teams in developing strategies to improve performance for respective contracts
Identifies opportunities to for account / portfolio growth. Partners with internal departments (LTS Sales, Realization, Software, and Controls) to develop quotes to address sites’ sales needs, creates and manages change order requests, and completes other tasks to grow LTS sales within region of authority
Monitors and participates in escalation of operational issues as necessary, ensuring problems are communicated timely, necessary parties are involved, and situations are resolved promptly
Participates in sales discussions and contract development for new and existing customers to ensure continued growth of LTS business
Creates and implements strategies to ensure contract compliance and continued operations at all customer sites despite absenteeism, labor shortages, and/or other staffing difficulties that may exist
Performs additional duties as required
Qualification
Required
Bachelor's degree (in Engineering, Business Administration, Operations Management, or related) or equivalent work experience
Several years of experience in a regional or multi-site management role, managing staff and service operations across multiple sites or within a designated region
Ability to travel domestically & internationally approximately 50%
Thorough understanding of material handling systems and automation technologies required; direct knowledge of/experience with TGW portfolio of products preferred
Demonstrated leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques
Excellent communication skills (verbal and written) and customer service skills
Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint, etc.)
Ability to sit for extended periods of time
Ability to use office equipment and computers throughout working day
Ability to stand, walk, and reach with hands and arms regularly
Ability to lift and carry supplies and materials up to 25 lbs on occasion
Ability to see, talk, and hear regularly
Company
TGW Logistics
TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics.
Founded in 1969
1001-5000 employees
Funding
Current Stage
Late StageRecent News
InternetRetailing
2025-08-21
Company data provided by crunchbase