Converge Technology Solutions Corp. · 1 day ago
Sales Support Representative - Remote!
United States
Full-time
Remote
Entry Level
1+ years expConverge Technology Solutions Corp. is seeking a Sales Support Representative to support and represent the company in a positive manner while working with clients and internal teams. The role involves managing quoting activities, ensuring clean handoffs of purchase orders, and communicating effectively with customers regarding quotes and invoices.
Information Technology & Services
Responsibilities
The Sales Support Representative (SSR) will be responsible for managing the quoting activity of an assigned list of accounts
Follow the published SSR process flow and meet all established SLAs
Utilizes NAV and other tools to build customer facing quotes
Work with Order Fulfilment Team to ensure clean handoff of POs
Escalate issues outside of the SSR Process Flow to Sales Operations Manager
Work with Account Managers and Pre-Sales teams, to obtain necessary information to build customer-facing quotes
Work with Distribution and Manufacturers to submit deal registrations, special pricing, quote requests and RMA’s
Work with purchasing to place orders
Interface with distribution and vendors to manage timely shipments to meet customer requirements
Provide order tracking information to Account Mangers and customers
Work with Accounting to invoice orders, to include collecting the data required to invoice the orders
Work with the maintenance team to create renewal quotes in a timely manner for customers
Communicate and respond to customers to answer or resolve any questions or issues on quotes, shipments, tracking or invoices
Work with Converge collections team when needed if issues or questions arise on customer payments of invoices
Work closely with the Sales Operations Manager and at the same time be independent and a self-starter
Work closely with other operations teams in various locations and Converge companies to achieve group and company goals
Qualification
Required
Excellent verbal and written communication skills
Ethical and Critical Thinking
Excellent interpersonal and customer service skills
Excellent sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
1 - 2 years' experience
Associate's Degree or equivalent experience
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Company
Converge Technology Solutions Corp.
Converge Technology Solutions Corp. is reimagining the way businesses think about IT—a vision driven by people, for people.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Berard
North America Chief Executive Officer
Greg Rhoades
Chief Technology Officer, US
Recent News
Financial Post
2025-10-04
2025-08-29
Canada NewsWire
2025-08-19
Company data provided by crunchbase