EKWA MARKETING. · 12 hours ago
Online Reputation Management Associate - (Ops)
United States
Full-time
Remote
New Grad, Entry LevelEkwa Marketing is seeking a proactive and detail-oriented Online Reputation Management Associate to manage and enhance the online presence of their international healthcare clients. The role focuses on optimizing client profiles, monitoring reviews, implementing reputation-building strategies, and maintaining positive digital interactions.
Marketing & Advertising
Responsibilities
Serve as the primary coordinator for all online reputation management tasks for assigned client accounts
Establish and manage client profiles on platforms such as Google, Yelp, Healthgrades, and other relevant review sites
Ensure all client profiles are optimized for maximum visibility, accuracy, and positive reputation. Identify opportunities for improvement and implement strategies to enhance client online presence
Monitor incoming reviews and feedback, drafting appropriate, professional responses to maintain a positive online reputation
Act as the main point of contact between client account managers and internal backend teams for all reputation management–related tasks, ensuring smooth execution and alignment with client objectives
Develop strategies to encourage clients to obtain fresh, positive reviews regularly, such as feedback solicitation or customer engagement campaigns
Track and analyze metrics to evaluate clients’ online reputation, provide actionable insights, and recommend improvements
Attend and actively participate in voice and video meetings (Zoom/VOIP) with international clients, often during EST time zones, to discuss strategies, address concerns, and provide updates
Qualification
Required
Excellent written and verbal communication skills in English
Experience managing social media or online profiles
Diploma in Marketing or a related field
Knowledge of digital marketing tools and techniques
Strong computer literacy, including experience with Skype, Zoom, and G Suite
Excellent organizational and time-management skills
Self-motivated with a proactive, problem-solving mindset
Ability to perform effectively in a high-demand, fast-paced work environment
Tech-savvy and adaptable to new software or tools
Preferred
Prior experience in a marketing or reputation management role
Experience creating graphics using web-based platforms like Canva
Benefits
100% Remote Work with flexible working hours within defined ranges.
Opportunity to work with international clients and gain global marketing experience.
Exposure to professional development, training, and certification programs.
Performance-based rewards and career growth opportunities.
Company
EKWA MARKETING.
.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase