SoundCloud · 3 days ago
Associate Director - Technical Program Operations
New York, United States
Full-time
Hybrid
Lead/Staff, Director/Executive
$140K/yr - $155K/yr
8+ years expSoundCloud is an artist-first platform empowering artists to build and grow their careers through innovative tools and services. The Associate Director - Technical Program Operations will support the Chief Technology Officer by managing complex scheduling, overseeing technology programs, and ensuring the alignment of operational initiatives with business objectives.
AppsAudioAudio Recording and ProductionIndependent MusicMusicMusic Streaming
Responsibilities
Lead and oversee multiple cross-functional technology programs, ensuring alignment with strategic business objectives and driving execution from planning through launch
Build and maintain detailed program plans and roadmaps for high-priority initiatives, guiding teams through change and ensuring the timely delivery of milestones
Surface operational gaps and implement enhancements by refining existing processes or building scalable new ones, actively gaining buy-in from all relevant stakeholders
Coordinating cross-functional global teams, ensuring alignment and collaboration towards common goals, plans, and deliverables
Partner with executives as a strategic operator and gatekeeper, managing complex calendars, prioritizing time, scheduling meetings (executive and board-level), coordinating travel arrangements, and protecting focus for the highest-impact work
Prepare leadership for key discussions by building agendas, capturing notes, tracking action items, and ensuring follow-through across teams
Act as the proxy for the executives and their teams; set the tone for the organization, maintain the executive’s image - be able to speak on their behalf and represent them on multiple issues and subjects
Collaborate closely with fellow executive assistants to drive operational efficiency, foster seamless communication, and ensure a cohesive, well-coordinated connection between leadership and teams across the organization
Manage a warm, welcoming environment for the organization and keep the executives and their teams informed and aware of organizational issues, potential concerns, conflicts, and bottlenecks
Handle confidential and sensitive information with discretion and sound judgment
Understand the business preferences and priorities of your leaders in order to best support their time
Qualification
Required
8+ years supporting C-Level Executives, or similar experience in a Technical Program Manager, Chief of Staff, and/or Executive Assistant role
Possess technical acumen and proven experience in successful program delivery and management through each of these stages: initiation, planning, execution, tracking, and closing
Ability to align deliverables with the goals of the broader organization while identifying, influencing, and leading the implementation of impactful process improvements
High-level EQ with top-tier organizational, time management, and communication skills
Experience managing multiple projects simultaneously under tight timelines and rapidly shifting priorities
Proven ability to handle highly sensitive and confidential information with discretion, integrity, and professionalism
Excellent written communication skills, with the ability to proactively engage with stakeholders at all levels
Be highly proficient at analyzing, synthesizing, and summarizing data/information, creating reports, spreadsheets, presentations, and making recommendations
Capable of managing stakeholder relationships across multiple functions internally and externally
Based in the New York Metropolitan Tri-State Area, you are expected to be in the office on the same days as the Chief Technology Officer, and are comfortable with the highly adaptable nature of support work, including being available as needed
Excellent command of Google Suite (including Gmail, Google Sheets, Google Calendar, Google Docs & Google Slides) for required preparation of presentations and drafting of various forms of correspondence requested by the Chief Technology Officer
Benefits
Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
Robust 401k program
Employee Equity Plan
Generous professional development allowance
Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
Various snacks, goodies, and 2 free lunches weekly when at the office
Company
SoundCloud
SoundCloud is a social sound platform where anyone can create and share sounds.
201-500 employees
H1B Sponsorship
SoundCloud has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$542.82MKey Investors
Sirius XMTwitter VenturesTennenbaum Capital Partners
2020-02-11Corporate Round· $75M
2017-08-11Series F· $169.5M
2017-03-23Debt Financing· $70M
Leadership Team
Eliah Seton
Chief Executive Officer
Mark Eisenberg
Senior Vice President & Head of Global Content Partnerships
Recent News
2026-01-22
Music Business Worldwide
2025-12-16
Company data provided by crunchbase